Employee Services Assistant

Job Title

Job Description

Responsibilities

Complete the Bureau of Labor Statistics surveys for the various locations.

Prepare and submit the Multiple Worksite Report for Virginia, Florida and North Carolina.

Assist employees and managers with login issues on the UKG Clocks, Web Clock, and mobile application.

Serve as a backup to the Payroll System Administrator for payroll maintenance and UKG security setup, ensuring adherence to SOX compliance procedures.

Manage and report on open UKG cases.

Submit payroll tax payment coding to accounting, following SOX compliance procedures.

Oversee the FMLA and STD plans with Lincoln Financial.

Create Friday STD report for HR and payroll.

Assist Human Resources Manager with questions about FMLA or STD claims.

Monitor the Payroll Tax inbox and notify relevant parties of issues as necessary.

Handle unemployment claims received by the department, ensuring timely distribution to the appropriate HR Manager for completion.

Assist Wellness Program in providing administrative support.

Qualifications

Intermediate to advanced proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP functions, data analysis, reporting, and spreadsheet reconciliation

Excellent written and verbal communication skills

Strong customer service skills supporting employees and managers

Ability to work both independently and collaboratively across departments

Experience with reviewing, tracking, and resolving system or case management issues

Understanding of SOX compliance procedures and data security practices

Ability to handle and maintain confidentiality of sensitive employee and payroll information

Strong organizational skills with the ability to manage multiple tasks and meet reporting deadlines

Experience administering employee leave programs, including FMLA and Short-Term Disability

Experience with HRIS and payroll systems, preferably UKG

Experience with case tracking and system management processes (e.g., UKG case management)

Why Join Titan America?

At Titan America, you will join a global leader with more than a century of success, innovation, and sustainability. This role provides the opportunity to shape the future of commercial and infrastructure markets, while working with high-performing teams across the United States and internationally.

We are proud to offer a competitive compensation package, including:

Market-leading base salary

Annual performance-based bonus

Comprehensive benefits (medical, dental, vision, 401(k), paid time off, and more)

Our culture is built on safety, integrity, accountability, and sustainability. We invest in our people, providing opportunities for professional growth, development, and long-term career success.