Account Representative

WorkSource is seeking a Account Representative for an immediate job opening in the Bentonville area.

Monday - Friday 6am 2:30pm

$24/hr

Position summary:

The Account Representative is the dedicated point of contact for one key customer account, owning every order from the moment it drops until it is closed out. This person builds loads, coordinates schedules, verifies bills of lading (BOLs), and keeps the customer informed at every step. They work closely with internal teams, join regular customer and operations meetings, and rely on transportation and order management systems daily to keep the account running smoothly. Reports to: [Manager title] Location: [City, State / On-site, hybrid, or remote] Employment type: Full-time Key responsibilities Order management (order drop to close) • Receive, review, and enter customer orders as they drop, confirming quantities, ship dates, and delivery requirements. • Track each order through every stage, from entry and scheduling to shipment, delivery, and final close-out. • Resolve order discrepancies, changes, and cancellations quickly and document every update in the system. • Close out completed orders by confirming delivery, reconciling paperwork, and passing clean information to billing. Load building and scheduling • Build loads that maximize trailer space and weight limits while meeting the customer's delivery windows. • Schedule pickups and deliveries with carriers, warehouses, and receiving facilities. • Book and manage appointments, adjusting quickly when dates, volumes, or capacity change. • Coordinate with dispatch, warehouse, and carrier partners so every load ships on time and complete. BOL and documentation verification • Verify bills of lading for accuracy, including product, quantities, weights, addresses, and special instructions. • Confirm that shipping documents match the order and load before release. • Collect and review proof of delivery (POD) and flag shortages, overages, or damages. • Keep all account documentation organized, complete, and audit-ready. Customer interaction • Serve as the customer's primary, day-to-day contact by phone, email, and customer portals. • Provide proactive updates on order status, delays, and delivery confirmations. • Handle questions, issues, and escalations with urgency and professionalism. • Build a strong working relationship with the customer and understand their business needs and preferences. Meetings and collaboration • Attend and contribute to regular customer calls, internal operations meetings, and account reviews. • Prepare status updates, performance reports, and action items ahead of meetings. • Follow through on meeting commitments and communicate outcomes to the right people. • Partner with sales, operations, warehouse, and billing teams to improve service for the account. Systems and reporting • Use transportation management (TMS), ERP, and order management systems daily to enter, track, and update orders and loads.

Why WorkSource?

WorkSource is dedicated to improving the lives of our applicants and customers, one job at a time. Our team of professionals use their extensive training and well-established relationships to pair you with new jobs and careers that match your skills.

The companies of Employment Alliance Holdings Inc. are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.