Customer Service Manager- Homecare

All Ways Caring HomeCare

Tucson, AZ

Job Description
Job Description
Overview
Who We're Looking For (Tucson, AZ):

Join our Tucson, AZ team as a Customer Service Manager (CSM) responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.
Seeking a self-motivated professional with prior scheduling and management or supervisory experience, with bilingual English-Spanish fluency preferred
An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency—someone ready to make a real impact in the Tucson community
A people-person who is friendly, compassionate, and able to build positive relationships and partnerships—someone passionate about improving the lives of those we serve
An experienced communicator and problem solver who is well-organized
Why Join Our Tucson Team:
Great company culture
Competitive pay with daily pay options available
Tuition reimbursement and campus partnerships
Flexible work schedules close to home
Referral bonuses
Benefits, Supplemental Plans, EAP, and 401K participation
Career growth and development opportunities
Responsibilities
What you will do:

Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.

Responsibilities include, but not limited to:
Oversee quality care and overall client satisfaction
Supervise and provide guidance to the Caregivers who provide direct care to the clients served
Manage employee scheduling, identify problem situations, and implement proactive solutions
Maintain strong and positive relationships with referral partners, payor sources, and clients
Ensure proper documentation and record-keeping
Conduct periodic home visits and safety checks
Qualifications
What you will need:
Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
Accountable, reliable, and ability to work independently with good judgement
Valid driver’s license and auto insurance
Effective verbal and written communication
Excellent customer service skills

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Vacancy posted 2 days ago

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