Volunteer Services Coordinator

Looking to make a difference in the lives of pets and people? With an almost year-round beautiful blue sky and a scenic mountain backdrop, HSPPR is a nonprofit animal shelter serving El Paso, Pueblo, and Douglas Counties as well as the City of Centennial. We employ a total of 200+ employees. We are an organization that celebrates and prioritizes diversity and inclusion.

Job Summary

The Volunteer Services Coordinator supports the Humane Society of the Pikes Peak Region (HSPPR) by helping to oversee the shelter's volunteer program in Colorado Springs. The shelter is powered by more than 800 active volunteers-equivalent to 55 full-time staff members. Volunteers serve in over 20 in-shelter roles, support our Community Animal Response Teams (CART) during emergencies, assist at fundraising events, and contribute through humane education programs and internships. This role plays a key part in ensuring a positive and meaningful volunteer experience while aligning volunteer engagement with HSPPR's operational goals and community impact. Working closely with the Volunteer Services team, the Coordinator partners with staff across all departments to assess needs, place volunteers effectively, and strengthen organizational support.

The Coordinator fosters an environment of compassion and respect for both people and animals, reflecting HSPPR's mission, core values, and management philosophy. The ideal candidate is highly collaborative, people-oriented, and motivated by a strong commitment to serving and supporting volunteers, staff, and the broader community.

Key Duties and Responsibilities

Shelter Volunteer Program Development

• Responsible for onboarding new volunteers, including but not limited to reviewing applications, background checks, confirming volunteer fee payments, contacting applicants, performing phone interviews, scheduling calls, sending out training materials, and any follow-up as needed via phone and or email.
• Assigns new volunteers within a department or program. Helps monitor volunteer schedules. Moves volunteers to new positions based on volunteer interest and shelter needs, if necessary.
• Regularly schedules and monitors general volunteer training sessions, including coordinating with trainers.
• Executes safety protocols for volunteers to ensure consistent humane treatment and handling of animals.
• Evaluates the progress of the individuals enrolled in the volunteer program, provides feedback to volunteers on their performance, and encourages growth within the organization.
• Regularly schedules and monitors general volunteer training sessions to ensure that volunteers receive consistent information and training on organizational policies, animal handling, and safety procedures. Train trainers, schedule classes, and assist in training as needed.
• Develops, implements, and continuously improves volunteer programs that support shelter operations and animal care.
• Coordinates recognition and retention strategies to foster a positive, long-term volunteer experience.
• Responsible for data input and management within Volunteer Management System (Better Impact) and Shelter Inventory Systems (Chameleon).
• Attend training and ongoing professional development related to the position (e.g.. Safe Animal Handling)

Relationships

• Point of contact for shelter volunteers and staff; Prioritizes volunteer needs and knows when to escalate issues to the Volunteer Services Manager and/or departmental leadership.
• Cultivates and maintains relationships with all shelter volunteers, including prospective volunteers.
• Actively supports staff and volunteers and promotes the development of skills related to the advancement of HSPPR goals and mission.
• Provides quality service to customers, volunteers, and staff recognizing their individual contributions to the success of our organization.
• Implements recognition system for volunteers (ie. pins, Platinum Paws, Volunteer Appreciation events)
• Maintains professional relationships with community partners and stakeholders.
• Collaborates with Volunteer Services team members on program operations.
• Attends Philanthropy fundraising events to provide on-site coordination and support. These events include Fur Ball, Pawtoberfest, and Whisker Brunch.

Communication

• Ensures regular communication with active volunteers through newsletters, emails, meetings, bulletin board(s), and other forms of communication.
• Communicates with and provides regular feedback and/or coaching to potential volunteers and current volunteers in a professional and timely manner.
• Responds promptly to volunteer inquiries via email, phone, and in-person interactions.
• Maintains accurate documentation and shares relevant information with supervisors and leadership.
• Represents the organization in a professional and courteous manner in all interactions.

Fiscal Responsibility

• Assists with ordering, maintenance, and inventory of supplies and equipment for the volunteer program.
• Plans and organizes in anticipation of future needs.
• Seeks cost-effective solutions for volunteer recognition, training, and engagement activities.
• Uses organizational resources responsibly and in alignment with fiscal guidelines.
• Commitment to the mission, vision, values, goals, and success of HSPPR.

Supervisory Duties

• None

Physical Demands

• Regularly sits at a computer station, often in a shared office environment.
• The employee must regularly lift and/or move 25 or more pounds of moving weight and occasionally lift and/or move up to 40 or more pounds of moving weight.
• Occasionally required to climb or balance, stoop, kneel, crouch, crawl, and smell.
• Regularly required to sit, reach with hands and arms, talk, hear, and is frequently required to stand and walk. May be expected to be on their feet for extended periods of time.
• Must be able to use both hands and arms to grip, pull and push utilizing safety equipment such as, but not limited to catch poles, snappy snares, leashes, ropes, and muzzles.
• Consistently exposed to animals in the workplace and animal allergens under conditions with limited alternatives available.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and depth perception.
• Must handle various animals of various sizes, which may include aggressive animals and potential exposure to zoonotic diseases.
• Regularly exposed to noise and potential exposure to hazardous weather conditions.
• Potential exposure to cleaning supplies and/or other substances containing toxic or caustic chemicals.

Schedule Requirements

• Sunday-Thursday. Regular schedule consists of five (5), eight-hour shifts each week. At least one weekend-day shift on a regular basis.
• Will include weekends, occasional early mornings, evenings and holidays as needed.
• Fully on-site.

Education/Experience Necessary

• 1+ years' experience in volunteer services, customer service, or human resource management, or a combination of related education and work experience preferred.
• Experience recruiting and working with volunteers or previous experience as a volunteer preferred.
• Possess excellent communication and organizational skills. Must be detail oriented.
• Experience working in an animal welfare organization preferred animal handling experience a plus.
• Excellent interpersonal and team-building skills are required.
• Emotional intelligence skills essential; able to address people in a calm and professional manner.
• Able to facilitate small group and large group discussions and lead training classes.
• Ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment.
• Positive attitude and ability to build rapport at all levels of the organization.
• Proficient in Microsoft Office software, data entry, and reporting.
• Proficiency volunteer management software (e.g., Volgistics, Better Impact) is preferred.
• Emotionally capable of handling high-pressure situations in a professional manner in a fast-paced environment
• Commitment to treat animals and people with respect and kindness.

**Application Deadline: 6/25/2026, or until position is filled.**

Benefits include:

Health Insurance ~~ 401K with employer matching up to 4% of salary ~~ Dental and vision* Insurances ~~ Supplemental Group Insurance* ~~ Short and long term disability Insurance ~~ Paid time off ~~ Holidays ~~ Direct Deposit ~~ Personal Pet Perks

(*) Employee pays the full premium

The Humane Society of the Pikes Peak Region is a Public Service Loan Forgiveness qualified employer. To learn more about this program, go to

The core values of the staff unite us and guide us to provide the best service to the animals in our care, our organization, and our community.

Core Values Statements-

• Compassion: We believe that animals matter. We are committed to treating animals and people with kindness, respect and compassion.
• Stewardship: We are accountable and transparent in our actions and in the use of our resources to build trust in those we serve.
• Integrity: We believe we can make the greatest impact by staying true to our mission, always doing what is best for the animals and people of our community, and by standing united in our decisions.
• Excellence: We are passionate about our mission, and strive for excellence through continual learning, innovation and the development of our board, staff and volunteers.
• Collaboration: We seek strategic partnerships and alliances to advance the welfare and protection of animals and people.
• Service: We exist to serve our communities and operate with this commitment to serve as front and center in all we do.

As a condition of employment with HSPPR, you will be required to authorize HSPPR and ProScreening to conduct a background check before confirming an employment start date. The background check will include a criminal investigation, verification of citizenship/immigration status, and a motor vehicle record. By applying for this position, you acknowledge and agree that any offers of employment will be contingent upon completion of the background check to the satisfaction of HSPPR.

In consideration of any offers of employment made as a result of your interest in this position, by applying for this position, you hereby waive any and all claims that you may have against HSPPR for invasion of privacy in respect to drug testing and background checks as listed above.