Customer Service Representative
Alpha Business Solutions
Customer Service Representative
CSRs handle claims, benefits, enrollment, member portal, ID cards, etc. and work with customers to solve problems. This is a 5 star service that the team is looking to uphold. Tone and empathy are a must for this position. Qualifications:
- Call Center Customer Service, inbound calls required (no telesales or collections) required
- Looking for excellent Customer Focused competencies - seeking service oriented individuals with strong customer service skills.
- Must have empathy and strong problem solving skills.
- Must have strong verbal and written communication skills. This is a phone based position which requires excellent verbal communication; use of proper grammar; professional language/word choice vs casual language/slang; ability to clearly communicate complex messages over the phone.
- Ability to navigate through multiple systems at a time.
Preferred qualifications:
- HS Diploma or GED
- 1 years of customer service experience in a call center is required
- Healthcare industry experience a plus
- Strong Call Center Customer Service experience (Inbound calls)
- Medical background helpful
Important:
- Start Date: Monday, 11/16.
- Training will be for 5 7 weeks Monday Friday from 8:30AM 4:45PM. There can be no scheduled time off during the training.
- Candidates must be flexible to work 8:00AM 9:00PM EST, Monday Friday (regardless of location)
- Candidates must pass a CSR assessment and score at least an 80%.
- 1 year call center experience is required.
- Need to use your own laptop, monitor and headphones. Equipment will not be provided.
Location: Candidate must be located within one hour of the following 6 locations.
- Philadelphia, PA
- Bloomington, MN
- Houston, TX
- Columbus, OH
- Tampa, FL
- Salt Lake City, UT
We provide a comprehensive package which includes benefits:
- Medical for full time employees
- Dental, and Vision Insurance
- Life Insurance, Short-Term Disability, Long-Term Disability, etc.
Vacancy posted 1 day ago
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