General Manager, Manager, Performance

About the Opportunity JETSET Pilates Knoxville is seeking a General Manager to lead pre-sale, oversee studio operations, and drive membership growth ahead of our Spring 2027 opening. The General Manager will be responsible for building foundational membership during construction, leading community outreach, hiring and developing the team, and owning the studio’s financial performance. This is not a passive management role. It is a hands-on leadership position that requires strong sales ability, marketing initiative, operational discipline, and community presence. Pre-Sale & Membership Growth Lead and execute pre-sale strategy to build foundational membership prior to opening Develop partnerships with local wellness, retail, and community organizations Organize and execute community outreach events and on-the-mat pop-ups Track and analyze KPIs including sales conversion, retention, and revenue Leadership & Team Management Provide coaching, feedback, and performance management Ensure staff understands expectations around service, energy, and professionalism Oversee daily studio operations including scheduling, payroll, reporting, and inventory Maintain brand standards and studio presentation at all times Be present during peak class times to provide leadership and support Manage expenses and operate within budget Ensure consistent communication regarding performance metrics Teaching & Studio Support Complete JETSET instructor training Maintain understanding of programming and instructor performance standards Sales Leadership: Proven ability to drive revenue and close memberships Community Builder: Comfortable representing the brand and building local relationships Business Acumen: Strong understanding of KPIs and financial accountability 2+ years of management experience (boutique fitness, hospitality, or service-based business preferred) ~ Proven success in membership sales or revenue-driven roles ~ Experience with pre-sale or new studio openings strongly preferred ~ Willingness to work evenings, weekends, and extended hours during pre-opening phase ~ Competitive and performance-driven Hours: 40+ hours per week (extended during pre-sale and launch phase) Growth Opportunity: The General Manager builds strong foundational membership during pre-sale, establishes meaningful community partnerships, launches the studio with momentum, and drives consistent growth in revenue and utilization while maintaining a premium boutique experience. JETSET Pilates is a modern, music-driven reformer Pilates concept delivering high-energy classes in a curated, luxury studio environment. With strong growth nationwide, JETSET is expanding into new markets with a focus on performance, culture, and elevated member experience.