Implementation Project Manager

Implementation Project ManagerCharlotte, North Carolina, United StatesAbout Judi HealthJudi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including:Judi Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,Judi Health™, which offers full-service health benefit management solutions to employers, TPAs, and health plans, andJudi®, the industry's leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform.Together with our clients, we're rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit Hybrid (3 days per week in our NYC, Denver or Charlotte offices)Position SummaryThe Implementation Project Manager oversees effective, accurate and timely transition of new clients to Judi Health. Establishes implementation project plans, defines, and gathers requirements, outlines project objectives, defines success and leads client communications and presentations throughout the implementation process.Position ResponsibilitiesLead end-to-end implementation of new clients across pharmacy and medical benefits, ensuring accurate, timely, and seamless onboardingEstablish implementation project plans, define and gather requirements, outline project objectives, and define successLead client communications and presentation throughout the implementation process, including, but not limited to, detailed and strategic guidance through documenting clients benefit design, communications strategy and trading partners data needsExecute and review detailed benefit and communication testing to ensure accuracyMaintain meticulous notes and constantly assess progress against key milestonesProactively identify execution risks and develop solutions to addressCollaborate with internal and external subject matter experts (SME) to facilitate successful implementationBuild and maintain trusting relationships with clients and any associated third parties through superior customer service and oversightExceptional project / time management, prioritization and organizational skills to ensure customer satisfaction during the onboarding experienceSupport development of internal implementation and project management best practicesSupport general business needs, as assignedRequired QualificationsBachelor's degree preferred or equivalent experience3+ years of demonstrated experience in pharmacy benefit management (PBM), regional or national health plan, and/or third-party administrator (TPA) implementation settingTrack record of leading cross-functional initiatives, driving high performance, meeting deadlines, and executing on deliverablesAbility to lead multiple complex projects simultaneously and balance a range of key internal and external stakeholdersExceptional written and verbal communication skillsProficiency in MS Project, Excel, and PowerPointAttention to detail & commitment to delivering high quality work productAbility to work effectively with virtual teamsAbility to travel 5–10%Certain times of year may require meeting participation, travel, service support or other requirements outside of standard business hours, including weekends.New York, NY Salary Range$117,600 - $147,000 USDDenver, CO Salary Range$108,000 - $135,000 USDCharlotte, NC Salary Range$98,000 - $122,500 USDAll employees are responsible for adherence to the Judi Health Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.