Waterstone Boca Raton - Executive Meetings Manager

Executive Meetings Manager

Schulte Hospitality Group is seeking a dynamic, service-oriented Executive Meetings Manager to join our team! Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Hospitality Group, you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Hospitality Group provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

• Work Today, Get Paid today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Paid Parental Leave
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

JOB DUTIES AND RESPONSIBILITIES

• Support hotel sales efforts through a combination of administrative coordination and direct sales responsibilities
• Responsible for learning the hotel brand and strategy.
• Provide administrative and sales support to the hotel sales team to ensure efficient execution of group, catering, and negotiated account business.
• Maintain accurate group, catering, and negotiated account information within all hotel systems and sales platforms.
• Manage and process sales-related administrative functions, including commissions, incentive programs, concessions, reporting, and database maintenance.
• Serve as the initial point of contact for inbound sales inquiries, qualifying opportunities and directing leads appropriately.
• Prepare and distribute weekly sales, group, and event reports to internal stakeholders.
• Assist with the preparation and distribution of sales materials, presentations, site visit collateral, and other client-facing documents.
• Coordinate VIP and client recognition programs, amenities, and special requests in partnership with hotel operations teams.
• Ensure all client communications, contracts, bookings, and event documentation are maintained accurately and in accordance with company standards.
• Participate in department meetings, training programs, and business planning activities as directed.
• Coordinate group and event logistics, including room block management, reservation setup, billing arrangements, rooming lists, and client communications.
• Facilitate communication between sales, catering, revenue management, and hotel operations departments to ensure successful event execution and guest satisfaction.
• Support group and catering business by managing proposals, contracts, bookings, billing, deposits, and related documentation in accordance with hotel standards.
• Monitor group pickup, room block performance, and billing accuracy to ensure achievement of revenue goals and client satisfaction.
• Conduct planning meetings, pre-convention meetings, and event detailing sessions to ensure client expectations and hotel operational requirements are aligned.
• Provide prompt and accurate responses to all client requests for proposals and information.
• Support client relationship management by providing exceptional service to meeting planners, negotiated accounts, and group contacts throughout the sales cycle.
• Identify and solicit new accounts through prospecting, appointments, site visits, referrals, and inbound inquiries.
• Establish and maintain relationships with organizations, associations, and corporate businesses to secure hotel revenue opportunities.
• Provide clients with information and recommendations regarding hotel facilities, services, and event solutions.
• Negotiate contracts, food and beverage commitments, room rates, function space, and hotel services in accordance with company standards and revenue objectives.
• Conduct tours of hotel facilities and entertain qualified prospects in accordance with company policies and procedures.
• Identify opportunities to maximize revenue through catering enhancements, upselling, and effective management of group and event business.
• Drive customer loyalty and repeat business by delivering service excellence throughout each customer experience.
• Monitor local market conditions and competitor activity to identify opportunities for business growth.
• Consistently meet or exceed assigned sales goals, revenue targets, and activity expectations.
• Perform various other duties as assigned to meet business objectives

EDUCATION AND SKILLS

• Minimum of High School education, post-high school education preferred
• Minimum of two (2) years in hotel service role or sales experience preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Professional, customer-focused demeanor with a positive and outgoing personality.
• Excellent written and verbal communication skills.
• Strong organizational, time management, and multitasking abilities.
• Ability to build and maintain effective relationships with guests, clients, and team members.
• Demonstrated ability to work collaboratively in a fast-paced, team-oriented environment.
• Results-driven with a proactive approach to problem-solving and achieving goals.
• Strong attention to detail with the ability to manage multiple priorities and maintain accurate records.
• Ability to exercise sound judgment, analyze information, and make independent decisions.
• Proficient in utilizing hotel technology systems and standard business software.
• Committed to delivering exceptional guest and client experiences.
• Ability to maintain confidentiality and comply with company policies, as well as local, state, and federal regulations.
• Understands need time strategy as developed by Revenue Management
• Must have flexible work hours that may include evenings, weekends, and holidays

The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. This position is bonus eligible. Specific compensation and benefit details will be discussed during the interview process. Schulte Companies is an Equal Opportunity Employer.