Customer Experience Specialist

The Customer Experience Specialist is the customer advocate for BlueStar or Big Chill-branded products and is responsible for providing excellent customer experience through effective communication and follow-through. Customers can be end-consumers, dealers, specifiers (builders, designers, etc.), and BlueStar territory sales managers. Responsibilities: Responds to inquiries or issues in a timely manner on the phone, chat, and/or email. Resolves issues by clarifying the concern, determining the best course of action, explaining the solution, expediting correction including processing parts order(s) and/or service authorization, and following up to ensure resolution. Maintains a positive, empathetic, and professional attitude toward customers always. Records customer interactions, transactions, comments, and complaints. Responds to inquiries or issues in a timely manner on the phone, chat, and/or email. Other duties as assigned Qualifications and Education Requirements High School Diploma with 2 years of customer service experience preferred. Experience in a SAP environment preferred Strong verbal and written communication skills and interpersonal skills with the ability to remain calm and professional in escalated situations. Values You are able to work in a fast-paced environment You have a high motivation to learn systems You are open-minded and can react to change with agility You are a quick and autonomous learner Ability to use good judgement and strong work ethics and integrity on the job Effective organizational and time management skills #J-18808-Ljbffr