Business Employment Services Manager

Job Description

Job Description

DEPARTMENT: Workforce Development

SUPERVISOR: Career Center Director

POSITIONS SUPERVISED: Business Services Professional, Employment Resource Specialist

MISSION AND VALUES

MISSION: Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher’s workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community.

VALUES : People First, Integrity, Forward Thinking, Kindness

GENERAL JOB DESCRIPTION

The Business Employment Services Manager leads the integrated business-facing and employment services functions across Gesher’s Michigan Works! career center operations. This includes oversight of employment services (work registration and RESEA), business services, employer engagement, the Going PRO Talent Fund (GPTF), registered apprenticeship development, and direct employment placement activities. The Manager is responsible for aligning employer demand with participant outcomes and ensuring all activities meet contractual, funder, and WIOA compliance requirements.

QUALIFICATIONS

Education: Bachelor’s degree in business, workforce development, human resources, social work, or related field required. Business Solutions Professional (BSP) and/or Facilitating Career Development (FCD) certification preferred.

Other: Minimum of three years of experience in workforce development, employer relations, business services, or a related field, with at least two years in a supervisory or lead capacity. Demonstrated knowledge of WIOA, Going PRO Talent Fund, registered apprenticeship frameworks, and Michigan Works! service delivery systems. Strong interpersonal, communication, and organizational skills. Experience working with employers, economic development partners, and community organizations. Ability to manage multiple funding streams and associated compliance requirements simultaneously.

DUTIES AND RESPONSIBILITIES

• Develop, coordinate, and expand employer partnerships to support job seeker placement and talent pipeline development across all career center service areas.
• Lead outreach and relationship management with employers, chambers of commerce, industry associations, and economic development entities.
• Design and implement strategies to increase job orders, work-based learning opportunities, and customized training aligned with employer need.
• Represent Gesher at employer events, sector partnership meetings, and community business forums.
• Oversee center employment service operations including unemployment registration, Reemployment Services and Eligibility Assessment (RESEA), and orientation to center service offerings.
• Oversee all aspects of GPTF administration, including employer outreach, application support, award coordination, and compliance monitoring.
• Ensure timely and accurate reporting to Michigan LEO in accordance with grant requirements.
• Work with employers to identify training needs and connect GPTF awards to broader workforce development strategies.
• Serve as the primary point of contact for GPTF-related employer inquiries.
• Lead development and expansion of registered apprenticeship programs in partnership with employers, training providers, and the U.S. Department of Labor.
• Coordinate apprenticeship agreements, sponsor relationships, on-the-job training plans, and related documentation.
• Identify and pursue sector-specific apprenticeship opportunities aligned with regional labor market demand.
• Ensure participant support services are integrated to promote apprenticeship completion.
• Oversee direct employment services delivered through the career centers, including job placement, employment retention, and employer-driven training activities.
• Monitor employment outcome metrics and work with staff to ensure performance goals are met across all applicable funding streams.
• Implement quality assurance practices for employment services documentation, case notes, and OSMIS data entry.
• Collaborate with career coaches, talent development specialists, and program support staff to ensure a seamless participant experience from enrollment to employment.
• Maintain accurate tracking of employer contacts, placements, apprenticeship enrollment, and GPTF awards.
• Prepare and submit required reports to funders, Michigan Works! agency, and internal leadership.
• Ensure all activities align with WIOA regulations, 2 CFR Part 200 requirements, and Michigan LEO policy.
• Identify performance gaps and develop corrective action plans in coordination with the Career Center Director.
• Recruit, onboard, and evaluate assigned staff. Set clear performance expectations, provide regular feedback, and complete written evaluations as required.
• Support professional development and build team capacity to achieve program outcomes.
• Address performance concerns in coordination with Human Resources consistent with agency policy.
• Other duties as assigned.

WORKING CONDITIONS

Environmental Conditions:

• Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, and kneel to install computer equipment.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting is required.

Accommodations : As appropriate and fiscally reasonable.

EXEMPT

This position is exempt from the overtime pay provisions of the Federal Fair Labor Standards Act.

The above job description is for general informational purposes only and is not intended to be all inclusive or limiting as to specific duties. The Agency reserves the right to modify, interpret, or apply this job description in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position. The described job requirements are subject to change to reasonably accommodate qualified individuals with a disability.

This job description is not an employment contract, implied or otherwise and any employment relationship remains “at-will.”

Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.