Lead Product Manager, Service and Physical Experience

Role Description

Slate is looking for a Lead Product Manager, Service and Physical Experience to own the product strategy and execution across service, accessory upfitting, and roadside assistance. You will manage a broad and operationally complex scope that spans multiple live partner integrations, distinct user personas, and a customer feedback system that directly informs service performance decisions. Working closely in partnership with engineering, design, operations, commercial, and partner teams, you will define and execute the roadmap for how customers experience service and physical touchpoints with their vehicle.

You must be able to thrive in a fast-paced startup environment, manage multiple concurrent workstreams, and not be hindered by ambiguity or competing priorities. This is a high visibility, high impact role that will interact with all levels of leadership across Slate, and with Slate’s strategic partners.

What You Get to Do

• Own the end-to-end product strategy and roadmap for service, accessory upfitting, and roadside assistance, ensuring each area delivers a seamless, high-quality customer and partner experience.
• Lead product management for Service, including onboarding and managing a network of service shops across admin, manager, and technician personas, as well as cost estimation and appointment scheduling workflows.
• Define and build the Accessory Upfitting experience, including its parallel scheduling and fulfillment workflows.
• Design and build agentic workflows within the service experience, including systems that understand customer intent, triage root causes, and route customers or shops to the right next action automatically.
• Partner with an external roadside assistance provider to integrate their systems and deliver a real-time, customer-facing scheduling experience.
• Own the customer feedback system that spans all three product areas, ensuring it effectively feeds into shop performance evaluation and offboarding decisions.
• Work backwards from customer and partner needs to define detailed product requirements, partnering with engineering and design to deliver on the roadmap.
• Manage multiple live partner relationships simultaneously, balancing each partner's needs with Slate's product vision and operational goals.
• Engage directly with service shops, partners, technicians, and customers to gather insights and translate them into product improvements.
• Advocate for agile and lean product development methodologies to accelerate time to market while maintaining a frugal approach to resource allocation.
• Foster a culture of continuous improvement, encouraging rapid iteration and learning from operational feedback.

Qualifications

• Bachelor's degree in a related field or equivalent work experience. MBA from a top-tier university is preferred.
• 12+ years of experience in product management, ideally including marketplace, customer facing, or operations-heavy products in a technology-first environment. Startup experience is preferred.
• Experience managing products with multiple concurrent partner integrations and diverse user personas (e.g., admin, manager, technician, or similar B2B2C structures).
• Track record of owning complex, operationally intensive product areas from strategy through execution.
• Proven experience building and shipping AI-powered product.
• Excellent verbal and written communication skills, with the ability to align executives, cross-functional stakeholders including engineering, design, operations, and commercial teams.
• Experience designing and managing feedback loops that inform operational or partner performance decisions.
• Strong analytical and problem-solving abilities, with comfort operating in ambiguity across multiple product areas at once.
• Passion for reimagining the vehicle ownership and service experience.

Salary Range

The compensation for this position is the range Slate reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; work location; and other relevant business and organizational factors.

Annual Base Pay Range: $156,000.00 - $228,000.00

Additional Compensation and Benefits

• Slate offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k.
• The successful candidate may also be eligible to participate in the equity program and/or a discretionary annual incentive program, subject to the rules governing such programs.

Work Authorization Requirement

Applicants must be authorized to work in the United States on a permanent basis. We are unable to offer visa sponsorship at this time.

Why Join Team Slate?

• At Slate, we’re fueled by grit, determination, and attention to detail.
• The start-up spirit of ingenuity and resourcefulness move our business forward.
• Team Slate fosters a culture of excellence, innovation, and mutual respect, and is motivated by shared principles.
• Safety First
• Delight Customers
• One Team
• Relentless Improvement
• Fast, Frugal, and Scrappy
• Respectful Collaboration
• Positive Legacy

Slate is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.

Slate is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at View email address on remotive.com.