Shop Manager

Shop Manager

Location: Casper, WY

Job Type: Temp-to-Hire

Pay: $25-$35/hr

Hours: Monday to Friday, 8:00 a.m. – 5:00 p.m

About the Role

Adecco is recruiting on behalf of a growing trailer repair and service organization seeking an experienced Shop Manager to lead daily operations and support continued business growth.

This is an excellent opportunity for a hands-on leader with a strong background in shop operations, production management, customer service, and team development. The ideal candidate will take ownership of shop performance, drive efficiency and productivity, maintain high standards of quality and safety, and foster a culture of accountability and continuous improvement.

As the operational leader of the service department, the Shop Manager is responsible for ensuring work is completed efficiently, safely, and to the highest standards while developing and leading a high-performing team. This individual will play a key role in optimizing workflow, enhancing customer satisfaction, and contributing to the long-term success of the organization.

Key Responsibilities

• Oversee daily shop operations, workflow, and technician assignments.

• Drive technician productivity and labor performance, maintaining a target of 35+ billed labor hours per technician per week .

• Monitor repair progress, workload distribution, and department efficiency.

• Quickly identify and resolve production delays, including parts shortages, authorization issues, and equipment concerns.

• Ensure all repairs meet company, manufacturer, and safety standards.

• Lead quality control efforts and minimize comebacks and warranty rework.

• Coach, train, and develop technicians to improve skills, efficiency, and accountability.

• Maintain a clean, organized, and safety-focused work environment.

• Partner with Service Advisors to ensure smooth communication, scheduling, and customer satisfaction.

• Track key performance indicators and implement improvements to achieve departmental goals.

Qualifications

• 3+ years of experience in service management, shop management, fleet maintenance, or a related leadership role.

• Strong leadership, coaching, and team development skills.

• Proven ability to manage shop operations, productivity, and workflow.

• Knowledge of repair processes, quality control procedures, and workplace safety standards.

• Excellent communication, problem-solving, and organizational skills.

• Experience with service management systems, repair orders, and performance tracking preferred.

Key Performance Indicators

• 35+ billed labor hours per technician per week (40+ preferred)

• High customer satisfaction

• Low comeback and warranty repair rates

• Strong quality control compliance

• Efficient turnaround times

• Safe, organized, and productive shop environment

Why Join Us?

This is an opportunity to lead a growing service operation where your leadership directly impacts productivity, customer satisfaction, and business success. We are looking for a hands-on manager who can drive results through strong leadership, accountability, and continuous improvement.

Apply today to join a team committed to quality workmanship, operational excellence, and exceptional customer service.

Pay Details: $25.00 to $35.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.