Field Service Technician

Job Description Job Description About the Role We're looking for a motivated and skilled Field Service Technician with a passion for technology and exceptional customer service. In this role, you'll help support our growing client base by diagnosing and resolving IT issues, performing on-site maintenance, and ensuring users have a seamless computing experience. If you thrive in fast-paced environments, enjoy solving complex problems, and take pride in delivering outstanding service, we'd love to meet you. Key Responsibilities * Provide on-site troubleshooting and support for users' networks, systems, software, and hardware. * Identify, document, and resolve technical issues within established SLAs. * Collaborate with internal teams and vendors to deliver high-quality IT support. * Utilize professional services automation tools and other service-specific technologies to manage tickets and document work. * Maintain strong relationships with users and vendor contacts. * Participate in continuous learning and technical training to stay current with emerging technologies. * Take ownership of assigned projects, following through to completion with accuracy and efficiency. Minimum Qualifications * Strong knowledge of modern software, systems, and IT technologies. * Experience with Microsoft Windows Server, Active Directory, Exchange Server, and Windows 10/11. * Excellent communication and interpersonal skills — able to effectively interact with users and vendors. * Highly organized, dependable, detail-oriented, and adaptable to changing priorities. * Valid driver's license, proof of insurance, and reliable transportation. Ideal Candidate * Professional and articulate — represents the company well in all interactions. * Technically proficient — confident troubleshooting across a wide range of systems. * Team-oriented — works collaboratively with colleagues and partners. * A relationship builder — fosters trust and long-term client satisfaction. * A proactive problem solver — thinks critically and takes initiative. Benefits * Health, Dental, and Vision Insurance * Paid Time Off