Senior Loan Processor

Job Description

Job Description

At CrossCountry Mortgage, we’re dedicated to turning homeownership dreams into reality with a personal touch. As a Senior Loan Processor, you’ll play a crucial role in our mission, working closely with a team that values innovation and growth. Your expertise will ensure smooth and efficient processing for clients, while your attention to detail and time management skills will help us maintain the high standards we’re known for. Join us, and you’ll find a supportive environment where your professional development is prioritized, alongside competitive pay and benefits.

We're looking for someone with several years of experience in loan processing who thrives on delivering exceptional customer service. Your ability to manage time effectively and maintain accuracy will be key in providing clients with a seamless experience. At CrossCountry Mortgage, we believe in fostering a collaborative environment where you can grow both personally and professionally. If you're ready to take the next step in your career with a company that values your contributions, we encourage you to apply today and become part of our exciting journey.

$65,000+ DOE plus bonus

• Obtain and verify that all loan documentation, such as title insurance, appraisals, loan applications, credit reports, and income and asset declarations are accurate and provided promptly to underwriters for loan approval
• Submit loan file documentation accurately into necessary software programs
• Facilitate a timely loan closing by serving as the main point of contact for title companies, real estate agents, mortgage loan officer/ mortgage loan originator, borrowers, and mortgage underwriters
• Confirm that all loan files, credit packages, and disclosure packages comply with company lending policies, as well as state and federal lending guidelines
• Order third party documentation and reports for residential home loans, create and maintain the mortgage loan file, and assist in clearing underwriting conditions as requested

• Review loan applications for completeness and compliance with industry regulations
• Communicate proactively with clients to provide updates and address any concerns throughout the loan process
• Coordinate with underwriters to resolve any issues that may arise during the loan approval process
• Maintain detailed records of all loan transactions and communications in our system
• Identify opportunities to streamline processes and improve efficiency within the loan processing team

• Several (2-3) years experience of loan processing experience with a mortgage banker or mortgage lending company, bank, or credit union is required
• Excellent attention to detail, customer service, time management, and communication skills are needed
• Working knowledge of the mortgage industry, specifically federal and state regulatory requirements are essential
• Knowledge of current residential mortgage loans such as FNMA, FHA, VA, USDA, and Conventional is crucial -- Commercial loan and Refinance loan knowledge is an added asset
• Intermediate proficiency with MS Office, Loan Origination Software (LOS), and Automated Underwriting System (AUS) are assets

• Encompass experience preferred
• Bilingual Preferred - but not required

CCM is America’s #1 Retail Mortgage Lender. We have more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. In 2025, our team closed over 131,000 home purchases — making 1 in 35 homes a CCM home.

Our company has been recognized 10 times on the Inc. 5000 list of America’s fastest-growing private businesses, received many awards for our standout culture and been named the nation’s top retail lender by Scotsman Guide and Mortgage Executive Magazine .

We offer more than 120 purchase, refinance and home equity solutions — ranging from conventional and jumbo mortgages to government-insured programs from FHA and programs for Veterans and rural homebuyers — and we are a direct lender and approved seller and servicer by Freddie Mac, Fannie Mae and Ginnie Mae.

Through our dedication to getting it done, we make every mortgage feel like a win.