Shift Supervisor - Data Entry Team

This is a fully onsite position in South Burlington, Vermont.

Start Date: ASAP

Location : onsite in South Burlington, Vermont

Duration : open-ended contract, with potential for conversion

Schedule : Full-Time | Schedule options for Monday-Friday

Pay Rate: $23 - 26/hour

Our client, a highly respected financial institution located in South Burlington, is looking for a Shift Supervisor to help support our data entry employees working for their Lockbox team! Prior data entry experience is a plus, but not required. You would assist in managing a team that verifies information on payments and accompanying documents and ensures accurate input of customer details. You would be trained on their data entry system - both in order to better support the team members you supervise, and to be able to use any downtime (when applicable) to assist with the keying workload.

Responsibilities:

• Managing team members of front-line data entry employees
• Providing routine performance updates to department personnel and adjusting check-in frequency, when appropriate.
• Partnering with Team Leaders and Skills Coaches in improvement plans for department team members, when necessary
• Effectively utilizing teamwork and leadership behaviors to create a highly engaged environment
• Ensuring that all customer and bank guidelines, policies, and procedures are followed as they relate to operations, internal audit and security, and general management practices
• Scheduling feedback and counseling with associates to ensure optimal performance
• Managing employee calendars of time-off requests, schedule changes, and more.
• Pitching in with data entry workload during downtime (when applicable)

Requirements:

• Minimum 1 year leadership experience
• Bachelor's Degree preferred or relevant work experience
• Prior Data Entry experience is a plus, but not required
• Ability to assist and be visible to staff and direct reports
• Ability to adapt and handle change effectively
• Ability to coordinate and organize work while meeting and handling multiple deadline driven processes.
• Demonstrate ability to multi-task and balance numerous activities simultaneously
• Functional experience with MS Office, including Outlook and Excel, is preferred, but not required
• Good decision-making skills as well as exceptional written and verbal communication skills
• Effectively interact with all diverse groups within the organization
• Display core leadership abilities: strong planning/organization, motivation, problem solving/conflict resolution, team building, and interpersonal skills are essential
• Ability to stand, sit still, and walk for long periods of time

NOTE: Government Security Clearance is required for this position. This includes, but is not limited to:

· Fingerprints

· Employment History

· Proof of U.S. Legal Permanent Residence up to 7 years

City Staffing is committed to diversity, equity, and inclusion in all aspects of our business. As a women-owned small business, we recognize the importance of creating an inclusive and welcoming work environment for all individuals regardless of age, race, creed, color, national origin, sex, ability, marital status, gender identity and/or expression, or sexual orientation.