Customer Service Representative

Customer Service Representative

Are you a people person who thrives in a fast-paced environment and loves helping others? Do you want to build a long-term career where your communication skills and attention to detail make a real difference every day? At Bardi Home Services, we're looking for friendly, reliable, and motivated Customer Service Representatives to join our team.

This is your opportunity to be the first voice our customers hear and to set the tone for a great experience from start to finish. Whether it's answering questions, scheduling appointments, or resolving issues, you'll play a vital role in making every customer feel valued, respected, and taken care of.

Bardi Home Services is a full-service residential HVAC, Plumbing, and Electrical company trusted by homeowners across Atlanta and beyond. With a BBB A+ Rating and hundreds of 5-star reviews, we're known for our strong team culture, rapid growth, and commitment to exceptional service.

We're not just a company we're a team. A team that celebrates wins together, grows together, and supports each other every step of the way. Join us and experience a workplace where you're appreciated, empowered, and encouraged to be your best.

What We Offer:

• Competitive Pay with Bonus Opportunities
• Medical, Dental, and Vision Benefits
• Paid Holidays & Paid Vacation
• 401(k) with Company Match (2%)
• Short- & Long-Term Disability Insurance
• Paid Training & Ongoing Coaching
• Incentive Programs & Team Recognition
• Employee Appreciation Events
• Benefits Start After Only 60 Days
• A Positive, People-First Culture
• Atlanta Braves Season Tickets

Key Responsibilities:

• Answer Incoming Calls: Professionally and promptly handle a high volume of incoming customer calls.
• Schedule Service Appointments: Coordinate efficiently with technicians and dispatch to schedule visits that fit the customer's needs.
• Customer Communication: Listen actively, answer questions, and provide clear, friendly, and helpful information.
• Issue Resolution: Resolve concerns calmly and professionally, escalating when necessary to ensure satisfaction.
• Follow-Up: Confirm appointments, follow up with customers, and update them with any necessary changes or information.
• Maintain Accurate Records: Use our system to document calls, track customer interactions, and ensure clean data entry.
• Support the Team: Collaborate with technicians, dispatchers, and fellow CSRs to create a seamless customer experience.

Qualifications:

• Prior experience in customer service, call center, or office support preferred (home services industry a plus)
• Excellent communication skills friendly, clear, and confident
• Strong attention to detail and follow-through
• Ability to multitask and stay calm under pressure
• Comfortable with computers and software systems
• A team player with a positive, can-do attitude
• High school diploma or equivalent
• Bilingual (English/Spanish) a plus but not required

Bardi Home Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Bardi Heating, Cooling and Plumbing