Merchant Support Specialist (Shopify)
Freshprints
About Frontier Frontier is a subsidiary of Fresh Prints . Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier . At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month. Think of us as your personal talent agent — and good luck with the application! About Intelligems There are millions of e-commerce businesses around the world, and the industry is growing every year. Yet achieving profitability has never been harder. Most brands make guesses when it comes to pricing, discounts, shipping fees, and content — leaving 6–10% of potential profit on the table. Intelligems is a profit optimization platform that helps these businesses succeed. We provide merchants with A/B testing and personalization tools that help them run experiments, understand their data, and price dynamically — tools that were previously only available to companies like Amazon and Uber.
We're currently working with 500+ brands and have processed over $4B of data. Backed by Matchstick Ventures, Vinyl Capital, Techstars, and founders from Klaviyo, Postscript, and Stedi, Intelligems has raised over $4M in funding . Our team is high-performing, low-ego, and extremely collaborative — and we’re excited to scale with top talent. The Role: Merchant Support Specialist We’re looking for a Merchant Support Specialist to help our e-commerce clients understand, utilize, and troubleshoot our testing platform. You'll report to the Support & Implementation Manager and communicate with customers daily via email, Slack, and chat to resolve issues and deliver an outstanding customer experience. Key Responsibilities - Deliver a best-in-class customer experience by responding promptly to customer inquiries - Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed - Become a product expert so you can answer questions quickly and accurately - Manage 20–30 open customer conversations at a time - Own follow-ups and ensure all tickets are resolved in a timely manner - Collaborate with internal teams on escalated or complex issues - Spot trends in support issues and share insights with product, tech, and ops - Contribute to internal knowledge-sharing (documentation, training, etc. ) Qualifications - Proven experience in customer/merchant support or a related role - Excellent communication and problem-solving skills - You love helping people and can think on your feet - Comfortable wearing many hats and juggling priorities - Ability to multitask, stay organized, and manage time effectively - Experience in e-commerce, SaaS, or analytics is a plus - Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus - Comfortable with providing weekend support Culture & Values At Intelligems, we’re customer-first and product-oriented — and our success is driven by the caliber of people we bring on board. We live by these values: - Put customers first - Be honest and transparent. Always act in the customer’s best interest. - Be helpful - Support teammates, customers, and partners with generosity and kindness. - Strive for excellence - Commit to being world-class at what you do. - Build and develop a diverse, world-class team - Hire the best, and invest in feedback and growth. - Have a perspective - Speak up when you disagree.
- ...Merchant Support Specialist I PRIORITIZE PST 9-5 AS MAIN SHIFT Remote About the Team: DoorDash Online Ordering is on a mission to make operating a hospitality business a whole lot easier. Our innovative platform has all the tools merchants need — all in one place...SuggestedRemote workFlexible hoursShift workNight shiftWeekend work
- ...Join Our Team as a Merchant Support Specialist Location: Remote - USA Are you passionate about delivering exceptional customer service and solving complex problems? Join our team as a Merchant Support Specialist and be part of an innovative platform that is transforming...SuggestedRemote work
- ...Merchant Support Specialist Millennium Systems International is the leading business management software provider for the beauty and wellness industry and the maker of Meevo. Built over three decades of insight, innovation, and disruption, Meevo is a true all-in-one...SuggestedTemporary workRemote work
- ...Merchant Support Lead This is a remote position. About Approvely Approvely is a fast-growing payment platform focused on serving high... ...functions Build and manage a team of support and onboarding specialists as the business grows Monitor KPIs and customer...SuggestedImmediate startRemote work
- ...Seller Fuel (dba Toy Launch) is hiring a Brand Support Specialist to support our Brand Success Managers in managing Amazon and Shopify clients. You'll be part of a collaborative support team, working directly with a Brand Success Manager to co-manage client accounts....SuggestedImmediate startRemote work
$84k - $105k
...Merchant PositionThe Merchant is responsible for developing and executing category-level strategies that support the broader department and brand objectives. This role manages the day-to-day performance of the category, translating department direction into strong assortments...Full timeTemporary workWork experience placementCasual workWork at officeWork from homeMonday to ThursdayFlexible hoursShift work- ...MerchantA leading specialty retail organization is seeking an experienced Merchant to support its Third-Party Wholesale business within the Swim and Apparel category. This individual contributor will be responsible for developing assortment strategies, driving product...Seasonal workRemote work
- ...Working hand-in-hand with our design, visual, and planning teams, merchants are the bridge between the strategy and creative direction of... ...products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they...Work at officeWork from homeHome officeMonday to Friday
- ...believe our associates should be seen, valued, and celebrated. We support the advancement of our associates by harnessing their unique... ..., please email ****@*****.*** J.Jill Merchant team is responsible for developing and executing a customer-focused...Seasonal workWork at office
$100k - $130k
...Torrid Merchant Position At Torrid we're committed to cultivating a welcoming, inclusive and diverse culture driven by a focus on open... ...50% employee discount and access to employee-only sales. Support the causes you're passionate about. We pay you up to 32 hours annually...Seasonal workWork at officeRemote workRelocation packageFlexible hours$69k - $91k
...That's why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job.... ...discount.**Eligibility requirements vary by position.The Associate Merchant is responsible for the merchandising functions for assigned...Weekly payWork at officeRemote workMonday to FridayFlexible hours$95k - $135k
...That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job.... ...requirements vary by position. Job Summary: The Category Merchant sets the strategy and drives growth of the business for assigned...Weekly payFull timeWork at officeRemote workMonday to FridayFlexible hours$73k - $132k
...one of our dynamic teams. A role as a Category Optimization Merchant – Produce/Floral means working across several cross-functional... ...develop and evolve the Floral visual adjacency strategy , support seasonal strategy, own the Open Market shipper program , and...Full timeTemporary workWork experience placementSeasonal workWorldwideFlexible hours$97.6k - $126.3k
...and sustainable workplace. The Role + Purpose: The Senior Merchant, Denim Pants is a key role on the Madewell women’s... ...and Visual to ensure key items and big bets are elevated and supported by the cross-functional team. Qualifications: Required...Full timeSummer workSeasonal workWork at officeHome office$70k - $75k
...Associate Merchant – Men'sFabletics is currently looking for an Associate Merchant – Men's.How Do You Fit In?As the Associate Merchant, Men's, you will be responsible for supporting the Men's merchandising team in daily, weekly, and monthly projects. This includes but...Work experience placementSummer workSeasonal workRemote work- ...Direct Support Leader (DSL) Works productively as a team member and provides support to DSS to ensure quality services for the individuals... ...in the training of other staff. Scheduling: Direct Support Specialist DSS will be scheduled with the flexibility between work sites...Work from home
- ...leader client in the plush industry is hiring for an exciting Merchant - Associate position in their Kansas City office. They are looking... ...Senior Merchant / Director of merchandising. This role will support the execution of product line business plans and meet company and...Seasonal workWork at officeWork from homeWorldwideOverseasNight shiftDay shift
- ...where your next chapter begins.Our Merchandising team is seeking a talented, versatile Associate Merchant to join our team. This position will maintain data integrity, support product strategies, and stay informed about market trends as well as close collaboration with...Work at office
- ...Supporting the Merchant in all aspects of product assortment and financial planning, the part-time Associate Merchant will analyze sales data, make product recommendations, and maintain vendor partnerships in a remote environment. Key responsibilities Make recommendations...Part timeRemote work
- ...think traditional retail, Bonobos is something you haven't seen before. Location Name Note: This will support Express Women's. Position Overview The Associate Merchant supports in the creation and execution of product assortment strategies while working cross-functionally...Full timeSeasonal workH1bWorldwideVisa sponsorshipWork visa
- ...millions of customers today, our iconic brand is nearly 60 years in the making—and our story is still unfolding.The Associate Merchant supports the Merchant in all aspects of product assortment, financial planning and vendor partnerships in accordance with the sales, margin...Temporary workSeasonal workWork at officeLocal areaRemote workMonday to Thursday
- ...Job Type Full-time Description The Assistant Merchant supports the product lifecycle by ensuring accurate product data, specifications, and supporting content are maintained across internal systems and digital platforms. This role collaborates with merchandising...Full timeRemote work
- ...Associate MerchantYour Work MattersAs an Associate Merchant, your decisions will shape what millions of customers see on our shelves—and how they experience their homes. You'll set the strategy, lead the category, and define the future of flooring assortments nationwide...
$165k - $225k
...compounding interest. In this role you will lead a team of our world class Technical Account Managers (TAMs), representing and supporting our SMB merchants. As the manager, you will oversee a talented team of TAMs who are responsible for the technical success of our SMB...Full timeWork at officeRemote work$30 - $33.33 per hour
...merchandising updates, fixture layouts, and launch timelines to ensure flawless and consistent in-store execution. Lead and manage merchant and marketing network submissions, collateral approvals, and promotional asset tracking for the brand portfolio, ensuring...Hourly payTemporary workSeasonal work$67.9k - $106.1k
...Overview Benefits Full-Time Benefits Part-Time Overview The Merchant, Associate at The ODP Group works cross-functionally to support strategic category plans, improve profitability, and drive product strategy and innovation. This role develops and maintains...Minimum wageFull timeTemporary workPart timeWork at officeLocal areaFlexible hours- ...infrastructure, and driving sustainable growth across markets. The Merchant – Bottoms owns the category strategy and assortment... ...Maintain product data accuracy across systems · Support and mentor assistant or coordinator level team members ·...Seasonal workWork at office
- ...Job Description Job Description Position Summary The Lead Program Support Specialist/Program Manager provides hands-on program, administrative, operational, project, and event support to the Federal Highway Administration's Turner-Fairbank Highway Research Center...Contract workWork at officeRemote work
- ...recommendations in the business/middle market space from $3-$50 million. Partner with business bankers to identify new sales opportunities for merchant services while also coaching partners, calling on prospects/clients, managing leads, making presentations, closing sales, managing...Full timeH1bWork at officeRemote workWork from homeFlexible hours
- ...meaningful ways to those in need. Position Overview The Merchandiser supports the Store Leader by executing the merchandising and seasonal dé... ...store business using company reporting tools to identify merchant opportunities within product placement, outfitting and stock levels...Full timeSeasonal workLocal areaHome office
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