Veterinary Clinical Staff Manager - Asheville, NC

ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we've expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies! At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve. VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

The mission of a Clinical Staff Manager (CSM) is to ensure their VEG hospital has an effective support staff team who provide excellent patient care and embody the VEG way. CSMs provide their VEGgies with equitable support, tools, resources, and autonomy necessary to create an environment of high medical quality and care so that VEG is the best hospital for emergency professionals who will brag about their jobs and make their friends jealous. CSMs collaborate with their local and regional leadership teams to build relationships between all departments and work together to implement VEG wide initiatives and achieve the hospitals\' goals.

WHAT YOU'LL DO

People Empowerment and Development: Recruitment: Directly responsible for interviewing, hiring and training a diverse group of new VEG Credentialed Veterinary Technicians and Veterinary Assistants in partnership with the other leadership team members, particularly the Medical Director and Regional Support Staff Director Leads onboarding experience for new support staff team members in partnership with Onboarding and Hospital Manager Leadership and Development: Directly oversee support staff team and engage as an active and present leader across the hospital with all teams and all shifts Foster a learning culture to support learners at every level Educate the veterinary support staff team through formal education track and informal coaching by utilizing Technician Trainers and other training tools Serve as the initial point of contact for support staff concerns and seek assistance from the hospital leadership as needed Address interpersonal conflicts in the moment that arise on shift, ensuring that interpersonal conflicts do not affect workflow or patient care Liaise with the leadership to bridge gaps and unify team members Incorporates feedback from doctors in guiding the growth and development of support staff team members Lead the team of Shift Leads to identify areas for process improvements and present solutions in coordination with the Medical Director and Technician Trainer Participate in all group and leadership meetings to promote practice alignment Promote a culture of inclusivity and equitable treatment, ensuring an environment free of discrimination and harassment for all VEGgies and customers. Promote awareness and proactively managing unconscious bias. Maintain hospital people processes Recruiting (interview cadence, candidate feedback) - in coordination with Talent Partner Onboarding activities, including maintaining contact with VEGgies pre-hire and creating a great first day/week/month experience (templated timelines, content and schedules) - in coordination with People Coordinator Training and Development (customized plans, documentation, resources) - all credentialed veterinary technician growth plans and development meetings in coordination with Medical Director and Technician Trainer HR Operations (complete bi-weekly payroll, complete I9s within 3 days, benefit enrollments, responsibly navigate leave programs and accommodations) - in coordination with Hospital Manager and People Partner Performance Management (meeting cadence, documentation, succession planning, accountability) in coordination with Hospital Manager and People Partner May be involved in ending employment of a support staff team member, but works with hospital leadership at every step Product: Customer Experience Partner with hospital leadership on workflow, the Spikes, the VEG Triage and the three dimensions of customer experience Assist with immediate customer concerns professionally and to the customers satisfaction and follow up with leadership for long term solution May assist with customer concerns as requested by Hospital Manager Process Develop and maintain key business processes related to the support staff team Develop and maintain the support staff team\'s schedule and leave requests Organize student interns and externships in coordination with Veterinary Technician Program Relations Manager and Technician Trainer With the Medical Director, establish expectations and maintain standards of excellence Work with the leadership team to ensure the support staff team has the supplies and tools needed to be successful Work with leadership team and the Technician Trainer to address patient care issues and develop solutions Ensure best utilization of the support staff team to offer the best patient and customer care in coordination with the Medical Director and Regional Support Staff Director Work with Technician Trainer and Regional Support Staff Director to ensure credentialed veterinary technicians maintain licenses Ensure efficient workflow of the hospital in collaboration with the leadership team Ensure downtime is optimized by the support staff team Host support staff team meetings Performance of Hospital Support the hospital manager in addressing staffing payroll and compensation decisions Ensure support staff payroll budgets stay within goals Develop a growth plan for maximizing financial investment Monitor how the support staff team members are utilized on the floor and create a plan to pivot where appropriate Approve individual expenses of support staff, with budgetary oversight from Hospital Manager

WHAT YOU NEED

5+ years of experience in clinical veterinary technician role 2+ years of experience in a leadership role Must be enrolled in a Credentialing Support Program (CSP) and able to become a Credentialed Veterinary Technician for the state in which you will work within one year of employment. If unable to complete a credentialing program or pass the VTNE within one year, will not be able to remain in the position. Flexibility to work 5 days per week, to include weekends and holidays as part of a rotating schedule Must be willing to work in a noisy environment with strong or unpleasant odors Constantly works to develop their own leadership skills Flexibility to attend regional, national or local leadership and support staff meetings as required Ability to work well in a fast-paced environment with people from all backgrounds and different personality types

WHO YOU ARE

Empathetic, instinctively taking a people-centric approach, whether supporting colleagues or understand different perspectives Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team's accomplishments Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

Competitive compensation, including base and 401K match Comprehensive health and wellness benefits, including medical, dental, and vision coverage, QPR training, and access to free therapy or counseling Depending on your role, you may be eligible for equity after one year of full time, active employment with VEG A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend. Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend. Clinical student loan repayment Paid parental leave; up to 12 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families Flexible work schedules Generous referral reward program Other perks including scrubs, VEG swag, and food in the fridge DEI At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is "Helping people and their pets when they need it most." We are devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are welcomed and celebrated. We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world's veterinary emergency company. #J-18808-Ljbffr VEG ER for Pets