Member Help Desk Agent - Oklahoma City, OK (On-site)

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

The qualified candidate will be responsible for assisting members applying for Oklahoma SoonerCare Services through the mysoonercare.org website. Responsibilities could change as directed by the supervisor depending on the need.

Your role in our mission

• Answers calls from our members regarding their Soonercare application within the member portal
• Assisting with PIN, Username and Passwords.
• Provide friendly and general technical support to the callers as they navigate through the online application.
• Ensure the callers computer is compatible with our application and walk them through any computer compatibility changes as needed.
• Handles company confidential data according to policy and guidelines.
• Adheres to existing policies and procedures.

What we're looking for

• Strong customer service skills required; help desk or call center experience a plus
• Proficient in computer use, including the ability to multitask across multiple applications; reliable internet service required
• Demonstrated oral, written, and telephone communication skills
• Ability to build and maintain effective relationships with customers, peers, and support partners
• Team-oriented, with the ability to collaborate effectively; bilingual (Spanish/English) strongly preferred

What you should expect in this role

• On-site at Oklahoma City, OK

• Qualified candidates may be contacted by our recruiting center located in another state
• Hours are 8am - 5pm (Monday thru Friday)

The deadline to submit applications for this posting is July 31, 2026.

#LI-ONSITE #LI-SA1

The pay range for this position is $28,500.00 - $40,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.