Application Operations Analyst
Axelon
Summary:
- Location: Oakland, CA
- Duration: 12 Months
- Analyze existing SmartMeter application interfaces and tools, prepare logical models and procedures, create SQL code and scheduling scripts, and test/debug the application interfaces and tools.
- Diagnose, isolate, and correct data and performance faults in the systems involved.
- Prepare and obtain approval of system and development documentation.
- Execute planned and ad-hoc corrective maintenance to sustain continuous system operations.
- Analyze, evaluate, debug, and diagnose bugs, incidents, and exceptions in existing SmartMeter applications, interfaces, processes, and procedures.
- Identify and correct any discrepancies in the data collected, reported, and processed in the SmartMeter systems.
- Interact with users, business stakeholders, and team members, typically discussing and reporting progress of requests and individual incidents.
- Execute quality control tasks as directed.
- Provide oversight for the 24-hour clock packages processing to ensure timely bill delivery as agreed with the Meter to Cash Customer Care organization metrics and service level agreements.
- Provide backup support and recommendations for failed processing related to the 24-hour clock packages to be processed timely to ensure customer web presentment and bill print of accurate usage file data.
- Develop conversion and implementation plans.
- Assist in the definition, development, and documentation of SmartMeter systems' business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.
- Propose enhancements to procedures, processes, and tools based on experiences with current methods.
- Provide timely, professional, straightforward (non-technical) communications.
- May also interact with suppliers and contractors when warranted.
- BA/BS in Computer Science, Business, or equivalent experience.
- 5 years of experience designing, deploying, troubleshooting applications, infrastructure technologies, operations support, and analysis experience.
- Experience with the design and deployment of large-scale and complex infrastructure-application systems.
- Familiarity and working knowledge of infrastructure components such as Linux servers, Networks, Backups, and Oracle databases.
- Excellent written and verbal communication skills.
- Ability to work and communicate across multiple departments.
- Excellent analytical, problem-solving, and technical troubleshooting skills.
- Ability to work independently and as part of a team.
Vacancy posted 1 day ago
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