Program Manager I / Assistant Regional Manager

Assistant Regional Manager

Are you passionate about management? Are you able to work in a fast-paced environment and successfully navigate priorities? If so, we may have an amazing opportunity for you to join our team as an Assistant Regional Manager. Come discover your next exciting career with the SCDMV! Assistant Regional Managers not only lead the way in a result-oriented environment, but they also help mentor their team for success. Employee will be assigned to work in the Low Country Region and will be required to travel throughout the state as needed, to include DMV Headquarters located in Blythewood, SC. This is an internal job posting for Current DMV Employees only.

Responsibilities of the Assistant Regional Manager:

• The management of the Low Country Region or a single branch office in the absence of assigned management. This includes mentoring assigned management with personnel matters, inventory, implementation of agency policies and procedures, and other areas as required.
• Manages, directs, plans, mentors, and coordinates the activities necessary for the day-to-day office operation of branch offices. Performs and assists with audits of offices and associated entities operating under the Agency's enforcement areas. Monitors miscellaneous investigations ensuring department criteria and policies have been met. Mentor management on personnel matters (such as hiring), performance appraisals, disciplinary actions and time management. Mentor management team, conduct assessments, record results, and review results with chain of command.
• Responsible for the day-to-day management of Mobile Operations, that include the CARES Vehicle and SHARK Kits. Creates and monitors schedules and destinations for CARES Vehicle and SHARK Kits. Maintains inventory of office supplies, as well as some upkeep and maintenance of the units. Responsible for supervisory duties of CARES Vehicle and SHARK Kits.
• Responsible for coordinating and providing uninterrupted DMV services in response to a disaster, emergency situation or in an under-served area of the state as needed.
• Guides management on DMV policies, procedures, and business processes. Perform transactions accurately. Transactions include but are not limited to driver services, vehicle services, and preparation of daily reports.
• Answer customer and manager inquiries pertaining to driver, vehicle, contact center and operating procedures by phone, in person, and/or email. Reconciles and prepares individual daily report, deposit, and refund request documents.
• Other duties as assigned by supervisor.

Minimum and Additional Requirements:

Minimum Requirements:

• A bachelor's degree and relevant program experience. An equivalent combination of education and relevant experience may be accepted with prior approval.

Agency Requirements:

• Must complete a nationwide criminal background check to include finger printing.
• Must possess a valid South Carolina driver's license.
• Requires region wide travel throughout Branch Services Low Country Region that includes 16 Branch Offices.

Additional Requirements:

• Ability to interpret and apply laws and procedures.
• Skill in planning, scheduling, directing and reviewing work of subordinates to provide excellent customer service.
• Ability to conduct meetings, interviews, and conferences, and must have computer skills.
• Ability to train and mentor branch management teams. Thorough knowledge of SCDMV policies and procedures, specifically related to the day-to-day operation of a Branch Office.
• Ability to deploy CARES vehicle and SHARK Kits.
• Ability to communicate, interact, and transfers skills to managers and subordinates.
• Excellent customer service skills with internal and external customers.
• Reports directly to the Low Country Regional Manager under limited supervision and is responsible for management of the region or a branch office in the absence of assigned management. This includes mentoring assigned management with personnel matters, inventory, and other areas as needed.
• Also, responsible for the coordinating and leading operational functions for Mobile Operations that include, the CARES Vehicle and SHARK Kits.
• Must know or be trained on procedures of Mobile Operations that include the CARES Vehicle and SHARK Kits.
• Statewide travel required.
• Overnight stay may be required.
• Limited overtime may be required to meet departmental deadlines or to serve all customers.
• This position may require sitting and/or standing for prolonged periods of time, walking, and constant talking.

Preferred Qualifications:

• A bachelor's degree and two (2) years relevant experience.

Additional Comments:

What's in it for you? At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career. The South Carolina DMV offers a robust and competitive benefits program.

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

So, what are you waiting for? We're excited to hear from everyone with the skills, experience, and passion to do a great job. The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information. Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.