Client Technical Support Assoicate

Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals.Answers the help desk line and responds to users’ requests regarding computer systems.Acknowledges receipt of all user requests within defined service levels.Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.Maintains user information and documentation.Participates in ensuring that customer requests via the ticketing system are managed to closure.Delivers results in support of achieving the organization’s Service Level Agreements.Typically requires 0-2 year’s relevant experience.Undergraduate degree or equivalent combination of education and work experience.Ability to develop business relationships and communicate effectively with the user community.Basic troubleshooting skills.Basic understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment.Applies basic understanding of customer service techniques as required to address problems with PC based tools and products.Ability to physically perform general office requirements.Must be able to perform essential responsibilities with or without reasonable accommodations.Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals.Answers the help desk line and responds to users’ requests regarding computer systems.Acknowledges receipt of all user requests within defined service levels.Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.Maintains user information and documentation.Participates in ensuring that customer requests via the ticketing system are managed to closure.Delivers results in support of achieving the organization’s Service Level Agreements.Typically requires 0-2 year’s relevant experience.Undergraduate degree or equivalent combination of education and work experience.Ability to develop business relationships and communicate effectively with the user community.Basic troubleshooting skills.Basic understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment.Applies basic understanding of customer service techniques as required to address problems with PC based tools and products.Ability to physically perform general office requirements.Must be able to perform essential responsibilities with or without reasonable accommodations.Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals.Answers the help desk line and responds to users’ requests regarding computer systems.Acknowledges receipt of all user requests within defined service levels.Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.Maintains user information and documentation.Participates in ensuring that customer requests via the ticketing system are managed to closure.Delivers results in support of achieving the organization’s Service Level Agreements.Typically requires 0-2 year’s relevant experience.Undergraduate degree or equivalent combination of education and work experience.Ability to develop business relationships and communicate effectively with the user community.Basic troubleshooting skills.Basic understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment.Applies basic understanding of customer service techniques as required to address problems with PC based tools and products.Ability to physically perform general office requirements.Must be able to perform essential responsibilities with or without reasonable accommodations.Posting Date:Department: -