Senior Change Delivery Manager

Job Title

Provides oversight and direct leadership of a team responsible for delivering multiple initiatives that support the overall strategic objectives of the business unit. Provides direct leadership and cross-functional influence to ensure programs are executed with adherence to proper protocols. This teammate possesses expert knowledge of the processes in the assigned portfolio and is a key contributor to the line of business success. Responsible for managing financials including budget development, forecasting and variance reporting for project portfolio. Ensures delivery a multi-year integrated Payments roadmap aligned to strategic and risk objectives.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Oversee and monitor the overall health of the assigned project portfolio, including intake, planning, business readiness, and execution.
• Provide direct leadership to teams of internal and external resources to ensure their ability to effectively deliver appropriate project management, business analysis, business readiness, and client and teammate communications.
• Engage with various partners, including Risk partners, to ensure project review, oversight, and mitigation plans are in accordance with enterprise standards.
• Oversee the preparation of project materials and artifacts ensuring project documentation has the appropriate level of traceability.
• Contribute to short and long-term project prioritization and planning for assigned portfolio and ensuring coordination of planning of initiatives in other areas.
• Establish and maintain relationships with key leaders to ensure coordination, support and buy-in of delivery plans within the assigned portfolio.
• Provides portfolio level dashboards and executive summaries to keep leaders abreast of the health of the line of business portfolio.
• Attract, retain, and develop top talent, providing a cohesive, inclusive, team-oriented culture aligned with the Truist purpose, mission, and values.

Required Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree in a business-related field, or equivalent education and related training.
• 10-12 years of experience in consulting, project management or process improvement related role.
• Advanced understanding of project management framework and demonstrated ability to implement large scale initiatives and ability to bring clarity to ambiguous assignments.
• Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies.
• Advanced understanding of process improvement methodologies (e.g., Six Sigma).
• Experience with Waterfall and Agile project management methodologies.
• Sound working knowledge of holistic banking/investment platforms, products, services, operations, finance and systems.
• Strong organizational skills and attention to detail.
• Strong communication skills, both written and verbal, with ability to influence others and facilitate difficult conversations with leadership.
• Demonstrated ability to analyze complex problems, devise solutions and make decisions under pressure.
• Ability and willingness to learn and adapt as the needs of the job change.
• Demonstrated proficiency in computer applications, such as Microsoft Office software products.
• Ability to travel as needed, occasionally overnight.

Preferred Qualifications

1. Advanced degree in a relevant field of work (e.g., MBA) 2. Project Management Professional (PMP) Certification 3. Process Improvement Professional (e.g. Six Sigma certification)