Client Delivery Executive

The Client Delivery Executive (VP-level) is responsible for end-to-end ownership of client delivery, financial performance, and growth strategies across one or more strategic accounts. This role provides executive leadership across multiple service towers and practices, ensuring delivery excellence, profitability, and long-term client success.Owns client relationship and governance for all sold servicesLeads strategic growth and expansion of services within accountsProvides enterprise-level direction across delivery, operations, and transformationCore Responsibilities1) Client & Executive Relationship LeadershipServes as the primary executive interface with the clientOwns delivery governance, escalation management, and relationship healthDrives customer satisfaction and account stability initiatives2) P&L Ownership & Financial AccountabilityFull accountability for revenue, cost, margin, and profitabilityEnsures accurate forecasting and financial planningDrives cost optimization and margin improvement initiatives3) Delivery & Operational ExcellenceLeads cross-tower service delivery across all accountable servicesEnsures contractual SLA performance and service excellenceManages major incidents, escalations, and delivery risk mitigationEnsures continuous service improvement and modernization4) Growth & TransformationIdentifies and executes expansion opportunities across existing and adjacent servicesDrives transformation programs and modernization initiativesPartners with sales and solutioning teams during deal lifecycle (pre-sales delivery)5) Leadership & Organizational OversightProvides direction for large, multi-layered delivery teams and leaders (e.g., DMs, tower leads)Sets operational objectives across multiple departments/functionsActs as senior authority for delivery strategy, practices, and execution6) Commercial & Risk ManagementLeads commercial negotiations, contract governance, and risk mitigationOwns delivery risk posture and mitigation planningEnsures alignment between contract assumptions, volumes, and delivery realitySkills & ExperienceExecutive-level client engagement and influencing skillsDeep expertise in P&L management and financial operationsStrong multi-tower delivery leadership and organizational managementAdvanced strategic planning and transformation leadershipExtensive experience (typically 15+ years with senior leadership responsibility)Strong understanding of client business strategy and industry dynamicsAbility to develop comprehensive and complex operational and strategic plans.In-depth understanding of NTT Data’s goals, customer requirements and competitor practices.Requirements for this role include: Advanced influencing and communication skills.Advanced client service leadership capabilities.Advanced knowledge, understanding and application of project management principles and methodologies.Excellent analytical / problem solving skills.Excellent organizational and time management skills.Excellent budgeting, business financial and P&L skills.Demonstrates a thorough understanding of customers’ business priorities, strategy and directionRequired schedule availability for this position is Monday-Friday (7:00am to 5:00pm EST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.Other General Duties and TasksIn these roles you will be responsible for: The Client Delivery Management org designs and implements programs needed to maintain good relations with customers by providing thought leadership and provides strategic direction and oversight to ensure the highest quality service is provided to NTT Data’s customers. Responsible for client relationship & governance for sold services.Responsible for project and services expansion growth for existing or adjacent services.Manages P&L, risk, and commercial negotiations with one or more clients.Leads cost optimization from identifying opportunities to executing to achieve optimization.Provides direction and guidance for operations, administration and results for a major department or multiple departments within a function or work area.Establishes operational objectives for managers and/or teams of professionals across assigned areas.May have multiple DMs per account, one from each tower who oversee delivery of tower specific solution.Serves as the process or technical authority within NTT Data and with customers.Manages business critical and significant projects and customer relationships.Develops advanced / leading-edge methodologies, professional practices, technologies, and/or concepts.Creatively and strategically supports key business objectives.Develop innovative solutions to complex challenges.Typically requires 15+ years relevant experience and includes 7+ years managerial/ leadership experience.Posting Date:Department:MIWS-VDH-PROV - 1029450021