Associate Patient Care Coordinator

Associate Patient Care CoordinatorOptum is seeking an Associate Patient Care Coordinator to join our team in New Albany, IN. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.Optum Express Care has an immediate opening for a friendly, patient focused and detailed Associate Patient Care Coordinator to join our team. Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals. Will be reporting to site manager and will be assisting in leading front desk staff in a multi-specialty healthcare facility.Schedule: This role is a 40-hour work week with 8-hour shifts Monday-Friday between 7:00 a.m. and 7:00 p.m., plus rotating Saturdays and Sundays from 8:00 a.m. to 2:00 p.m. (hours may vary due to business needs)Location: 4101 Technology Ave. New Albany, IN 47150Primary Responsibilities:Greet patients as they arrive and manage wait timeAssist patients with checkout processes including copying required documentsAnswer phones and schedule appointmentsManage medical records (maintains, files/scans, prepares for schedule)Ensure all correspondence is scanned and/or filed in timely mannerProcess requests for medical records release and maintain appropriate logs, etc.Adhere to the standards identified via Sparq regarding Optum Employee PoliciesKeep abreast of current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirementsWork Independently, and Assist with Clinical duties on a limited basisPerform all other related duties as assignedYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma/GED1+ year of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)1+ year of customer service or healthcare experience.Preferred Qualifications:1+ years working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and maintaining medical recordsExperience working with medical insuranceKnowledge of EMR softwareKnowledge of medical terminologySoft Skills:Ability to work independently and maintain good judgment and accountabilityDemonstrated ability to work well with health care providers and co-workersAbility to be receptive to coaching momentsStrong organizational and time management skillsAbility to multi-task and prioritize tasks to meet all deadlinesAbility to work well under pressure in a fast-paced environmentExcellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from othersPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.