Demo Engineer

Job Description

Job Description

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Location: While this role is open to remote candidates across the United States, team members located within 40 miles of our Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256) are expected to work onsite four days per week to support collaboration, speed, and execution. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.

We are seeking to recruit our new Technical Demo Engineer to serve as the "Backstage Engineer." Unlike traditional sales roles that are purely client-facing, this position is focused on maintaining, enhancing, and supporting Nextiva's demo ecosystem , including demo tenant management, integrations, technical assets, product adoption initiatives, team enablement, and product feedback. The Technical Demo Engineer will partner closely with Solution Consultants by providing the tools, environments, and technical foundations needed to deliver compelling customer demonstrations, ensuring demo experiences are technically robust, scalable, and aligned with customer needs. While the role will contribute to the design and development of strategic demo capabilities, it is primarily responsible for supporting and enabling the broader solutions consulting team rather than creating every individual demo.

• Design, build, and maintain high-impact product demos that showcase Nextiva's solutions across all product platforms
• Customize demos to reflect customer-specific use cases, industries (e.g., insurance, banking, retail), and operational environments
• Ensure demos highlight Nextiva's strengths in control, reliability, scalability, and customer readiness
• Continuously evolve demo content to reflect new product features, roadmap updates, and market feedback

Sales Support

• Partner with Solution Consultant's throughout the sales cycle, from discovery through proof points and final presentations
• Support the Solution Consulting team with technical discoveries, architecture discussions, and solution validation sessions when needed
• Understand customer-specific needs to provide business-driven demo consulting to prospective and existing customers

Cross Functional Collaboration

• Must be a compelling, passionate, and enthusiastic speaker
• Provide feedback to Product and Engineering based on demo usage, solution consultant's feedback, and customer reactions
• Help standardize demo best practices, documentation, and reusable assets
• Contribute to internal enablement by training sales teams on how to position and leverage demos effectively
• Work closely with the Services Delivery team to communicate and coordinate updates, enhancements, and new capabilities introduced into our demo environments.

Requirements:

• 1-3 years of experience as Demo Engineer, Sales Engineer, Solutions Engineer, or Pre-Sales role, preferably in enterprise software
• 1+ years of CCaaS Experience
• Fluent in English
• Fundamental knowledge of Python, JSON, HTML CSS, and JavaScript.
• Experience building and delivering product demos
• Comfort working with conversational AI, contact center technologies, or related domains (IVR, IVA, speech recognition, NLP, CCaaS)
• Ability to communicate effectively with both technical and business audiences
• Hands-on mindset with strong attention to detail and quality

Preferred Qualifications:

• Experience with voice AI, conversational design, or customer care platforms
• Familiarity with APIs, integrations, and enterprise software architectures such Salesforce, HubSpot, Zendesk, ServiceNow, or similar systems
• Background working with regulated or mission-critical environments (e.g., financial services, insurance)
• A bonus would be knowledge in areas such as Data Security & Privacy (HIPAA, PCI, GDPR), Outbound Outreach & Consent (TCPA, TSR, DNC), Call Recording & Monitoring
• Knowledge in Spanish or French
• Data networking, SIP, Google Dialogflow, Contact Center technical certifications
• Office 365 and Google G-Suite programs and application
• Visio or Lucidchart

Nextiva DNA (Core Competencies)

Nextiva's most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.