Senior Technical Program Manager

The Foundation We are the largest nonprofit fighting poverty, disease, and inequity around the world. Founded on a simple premise: people everywhere, regardless of identity or circumstances, should have the chance to live healthy, productive lives. We believe our employees should reflect the rich diversity of the global populations we aim to serve. We provide an exceptional benefits package to employees and their families which include comprehensive medical, dental, and vision coverage with no premiums, generous paid time off, paid family leave, foundation-paid retirement contribution, regional holidays, and opportunities to engage in several employee communities. As a workplace, we’re committed to creating an environment for you to thrive both personally and professionally. The Team We are looking for a Senior Technical Program Manager (Sr. TPM) to join the Global Technology Operations (GTO) Team. Our team's mission is to deliver the core technology capabilities for the foundation through innovation paired with operational excellence. We aspire to be dynamic, collaborative, technology leaders enabling mission impact with the highest standards of integrity. The Senior Technical Program Manager is focused on the strategy, design, and implementation of productivity and collaboration services that enable us to support the foundation in achieving its goals. Your Role As a Technical Program Manager supporting AV Experiences and Collaboration Services, you will provide structure, continuity, and trusted leadership across the foundation’s global collaboration technology ecosystem. You will deliver seamless onsite, hybrid, virtual, and event experiences that enable employees and partners to collaborate effectively across countries, regions, and functional areas. At its core, this role is accountable for the program rigor required to deliver AV and collaboration capabilities at scale. You will handle budgets, timelines, project plans, prioritization, resource allocation, risks, dependencies, and stakeholder alignment. You will translate business needs into actionable delivery plans, bring clarity to competing priorities, and ensure work is driven with clear ownership, strong governance, and measurable outcomes. You will provide global oversight of the AV-enabled technology experience, partnering closely with AV engineering, IT, Facilities, Space Planning, Communications, Events, regional offices, and external vendors. You will build trust with a diverse set of stakeholders and help ensure that collaboration environments are reliable, inclusive, accessible, and easy to use. You will define, manage, and continuously improve equitable standards for meeting rooms, event spaces, hybrid collaboration environments, and related AV services. This includes balancing global consistency with regional needs, local operating constraints, and the foundation’s expectations for high-quality collaboration experiences. This role requires strong project oversight, executive-ready communication skills, sound judgment, and the ability to operate across a complex global environment. International travel is required to support regional engagement, stakeholder alignment, and delivery of consistent collaboration standards across foundation locations. This role is Seattle based and required to be onsite at least 50% of the time. What You’ll Do Global Collaboration Experience Strategy. Provide oversight of the end-to-end AV-enabled collaboration experience across countries, offices, meeting & event spaces, and functional areas. Identify gaps in the collaboration experience and partner across Operation teams to improve quality, usability, accessibility, reliability, and security consistency. Own Service Roadmap, Standards, and Lifecycle Planning. Define, evolve, and lead the AV service strategy to support high-quality onsite, hybrid, virtual, and event experiences across the organization. Run lifecycle plans, refresh strategies, technology standards, and investment recommendations that balance business priorities, staff needs, regional requirements, equitable access, and operational sustainability. Manage Programs, Budgets, Resources, and Vendors. Lead the planning and delivery of AV and collaboration technology programs, including upgrades, service improvements, and large-scale refresh initiatives. Lead program budgets, timelines, project plans, prioritization, risks, dependencies, and resource allocation across multiple concurrent workstreams. Coordinate with external vendors and internal partners to support delivery, service quality, roadmap execution, major incidents, lifecycle planning, and continuous improvement. Oversee AV Technology Governance and Optimization. Provide strategic oversight for the foundation’s AV technology ecosystem, including conferencing platforms, room systems, event production tools, Microsoft Teams Rooms, and other collaboration technologies. Drive governance, standardization, and optimization to ensure consistent, scalable, secure, and high-quality global experience. Engage Executives and Cross-Functional Stakeholders. Serve as a trusted connection point between business needs and technical delivery across AV engineering, IT, Facilities, Space Planning, Communications, Events, regional offices, leadership teams, and external vendors. Develop clear strategy materials, roadmap updates, and project updates that clearly articulate priorities, progress, risks, tradeoffs, and required decisions. Enable Adoption, Change Management, and Continuous Improvement. Develop change management and adoption plans that enable consistent, high-quality use of AV and collaboration technologies across the foundation. Monitor service health, staff feedback, incident trends, recurring issues, adoption patterns, and collaborator input to find opportunities for improvement. Lead or support problem management and major incident coordination for AV and collaboration services. Stay informed on workplace technology, AV, hybrid collaboration, event delivery, and AI-enabled collaboration trends, bringing forward practical recommendations that improve the foundation’s collaboration experience. Your Experience Bachelor’s degree with 5+ years of proven experience in technical program management, project management, service management, workplace technology, AV, or IT. Experience leading cross-functional programs across operations and engineering teams. Solid understanding of enterprise AV and collaboration technologies, including room systems, hybrid meeting environments, conferencing platforms, Microsoft Teams, and related collaboration tools. Experience running program budgets, timelines, scope, risks, dependencies, prioritization, resource planning, and delivery across multiple concurrent workstreams. Strong communication and presentation skills, including the ability to create executive-ready materials and translate technical concepts for technical and non-technical audiences. Ability to navigate ambiguity, influence without authority, build consensus, and establish trust across diverse stakeholder groups. Experience delivering staff-centered solutions and improving service quality, adoption, usability, reliability, and operational excellence. Ability to travel internationally as needed to support global experience, stakeholder alignment, and consistent collaboration standards. Preferred experience includes supporting event production, large-scale meetings, executive-facing environments, global technology standards, AI-enabled collaboration capabilities, agile delivery, change management, or continuous improvement practices. *Must have unrestricted work authorization in the country where this position is located. The Foundation does not provide immigration-related sponsorship for this role. This includes direct company sponsorship and any work authorization requiring a written submission or other immigration support from the company (e.g.: H-1B, O-1, L-1, E, OPT, STEM-OPT, CPT, TN, J-1, etc.). #LI-SC2 The salary range for this role is $190,100 to $294,700 USD. We recognize high-wage market differences in Seattle and Washington D.C., where our offices are located. The range for this role in these locations is $209,100 to $324,100 USD. As a mission-driven organization, we strive to balance competitive pay with our mission. New hires salaries are typically between the range minimum and the salary range midpoint. Actual placement in the range will depend on a candidate’s job-related skills, experience, and expertise, as evaluated during the interview process. Hiring Requirements As part of our standard hiring process for new employees, employment will be contingent upon successful completion of a background check. Candidate Accommodations We’re committed to providing an inclusive and accessible hiring experience for all candidates. If you have a disability or medical condition and need an accommodation at any stage of the application or interview process—such as an ASL interpreter, alternative interview format, or physical accessibility support—we’re happy to help. Please contact View email address on click.appcast.io with the position number and a brief description of your accommodation needs. Requests will be handled confidentially. Inclusion Statement We are dedicated to the belief that all lives have equal value. We strive for a global and cultural workplace that supports ever greater diversity, equity, and inclusion — of voices, ideas, and approaches — and we support this diversity through all our employment practices. All applicants and employees who are drawn to serve our mission will enjoy equality of opportunity and fair treatment without regard to race, color, age, religion, pregnancy, sex, sexual orientation, disability, gender identity, gender expression, national origin, genetic information, veteran status, marital status, and prior protected activity. Guided by the belief that every life has equal value, the Gates Foundation works to help all people lead healthy, productive lives. In developing countries, we work with partners to create impactful solutions so that people can take charge of their futures and achieve their full potential. In the United States, we aim to ensure that everyone—especially those with the fewest resources—has access to the opportunities needed to succeed in school and life. Based in Seattle, Washington, the foundation is led by CEO Mark Suzman, under the direction of Bill Gates and our governing board.