Admissions Specialist

Job Description

Job Description

Become an integral member of a dedicated team focused on improving the quality of life among citizens in southeastern and south-central West Virginia.  New River Community Technical College provides comprehensive, quality higher education, workforce training and community education programs and services.  We aspire to make a difference in the communities in which we serve!

We are seeking an enthusiastic professional who is passionate serving others. 

Job Summary

The Admissions Specialist supports the enrollment efforts of the college and is responsible for all aspects of the admission process for their respective campuses, locations, and regions assigned. This position is responsible for providing guidance and ensuring each applicant receives the highest level of customer service during the admission process.  

Nature of Work

This non-classified position reports to the Director of Enrollment Services and plays a vital role to the overall success of the college. This position is generally the first contact the college has with prospective students and its principal responsibility is ensuring each applicant receives the best possible student experience during the admission process. This position requires considerable discretion and judgment to deliver appropriate services to a diverse student population and this includes having a general understanding of all functional areas of the college. This position provides comprehensive customer service in a high volume, challenging, and fast paced environment.

Summary of Responsibilities

This role functions as an admission specialist overseeing the overall customer service experience from acceptance to completion of admission requirements. The position primarily manages admission data and records to include reviewing admission checklists items and is responsible for data entry, scanning of documents and retrieval in the database.

Duties and Responsibilities

• Applicant Review: Responsible for the review and processing of all admission applications at all stages of application and admission process. Ensures application materials are received and authenticated (transcripts, GPA requirements, ATC/SAT placement scores, etc). Ensures accuracy of student files to minimize delays and resolves all discrepancies. Gathers and interprets applicant information to understand and evaluate individual circumstances. Ensures all admit decisions are in accordance with guidelines, policies and procedures. Ensures all admissions paperwork requirements are accurate and complete and shared with Registrar’s Office as required. Places admission holds on student accounts when required, works collaboratively with Enrollment Services on application withdrawals. Responsible for general admission communication to all applicants including notification of acceptance to the college.

• Admission Experience: Ensures a positive applicant experience by maintaining regular follow-up with students throughout the process. Evaluates and mitigates any concerns by proactively working to resolve issues, connects and or refers them to resources through leveraging various channels including escalation to Director of Enrollment Services when required. Accustomed to engaging applicants through both virtual and in-person interactions.   Leverages the college’s customer relations management software (Element 451) to communicate and answer questions using multiple communication channels including email, telephone, and text messaging.

• Serves as the primary point of contact for students who have submitted an application for admission and responds to admit inquiries positively and professionally within service excellence standards of 24-48 hours.

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• Data Analysis/Reporting: Prepares admission data reports, summarizes key findings and shares with appropriate stakeholders.

• Compliance training is to be completed routinely and in a timely manner to reduce the chance of cyber security attacks on the college network.

Participate in additional professional development opportunities and professional organization affiliations.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills/Abilities

• Exceptional Communication skills both written and oral, demonstrated in in person and virtual settings
• Organized and keen attention to detail
• Independent and Critical Thinking Skills
• Cultural competence and awareness
• Adaptable with the ability to multi-task in a fast-paced challenging environment providing comprehensive customer service
• Excellent computer skills (Database entry, Outlook 365, Excel, Banner database, Microsoft Word, and Element 451)
• Knowledge of general office procedures and practices
• Knowledge of college policies and procedures

Education

Bachelor's Degree - Business Administration or related field - Required

Master's Degree - Preferred

Experience

In addition to the knowledge/education, the following related work experience is typically required, for this position. An equivalent combination of education and recent, related experience may be acceptable.

Experience in one or more of the following areas:

College admissions, patient admissions, office manager or related field. 2+ years required

Recent and related higher education experience may be given preference.

License or Certification

Valid driver's license required

Expectations

Employees are expected to adhere to the Mission, Values and Vision of the College. Each employee’s position has attributes that contribute to the achievement of these goals.

Mission

New River Community and Technical College provides accessible, affordable, quality education and workforce programs to meet the needs of the region it serves.

Values

Shared values guide New River Community and Technical College in fulfilling its mission. These values influence thoughts, guide decisions, mold policies, and determine courses of action. Our employees are expected to support and enact these values in our daily work.

Community

Commit to the well-being of others.

Model behavior that promotes unity.

Demonstrate commitment to the College's mission.

Promote a caring and supportive environment.

Support continuous personal and professional growth.

Integrity

Practice fairness and honesty.

Uphold ethical, professional, academic, and financial standards.

Ensure transparency.

Be accountable.

Justice

Respect the freedom and dignity of each individual.

Respect and promote diversity.

Promote positive attitudes toward each other.

Provide equal opportunity for success.

Prepare students and employees to work in a global and diverse environment.

Service

Provide service to each other and to the community.

Be a responsive member of the community.

Scholarship

Pursue truth, learning and quality scholarship.

Commit to increasing the knowledge of all individuals associated with the College.

Foster lifelong learning.

Maintain high standards in our constant pursuit of excellence.

Vision

New River Community and Technical College improves students’ lives and enriches communities.

This description does not state or imply that the duties listed are the only duties to be performed by the position incumbent.  Justification for information provided in the job description may be requested.  Employees are required to follow job-related instructions and perform other job-related activities assigned by their supervisor.

All requirements are subject to possible modification in order to provide reasonable accommodation for individuals with disabilities.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, students, other employees, or the general public.