Operational Excellence Lead

Overview

We are seeking a highly skilled Operational Excellence Lead to support enterprise‑level continuous‑improvement initiatives. This contract role requires someone who can drive structured process improvements, strengthen governance frameworks, and accelerate operational performance across teams — all in a fully remote capacity.

Responsibilities

• Define, implement, and maintain an effective operational excellence and continuous‑improvement framework, including governance, standardized practices, and KPI structures
• Scope, structure, and lead improvement initiatives from ideation through implementation, ensuring measurable impact and alignment with organizational priorities
• Facilitate Lean methodologies, root‑cause analysis, and corrective‑action planning to drive sustainable improvements
• Deliver training, coaching, and mentoring on Lean/CI tools at all levels of the organization to build a common language and continuous‑improvement culture
• Establish and manage KPI frameworks, dashboards, and reporting mechanisms to enhance performance visibility and accountability
• Partner cross‑functionally with HR, IT, Finance, and operational leaders to align initiatives and support change‑management activities
• Build business cases for process automation, workflow enhancements, or additional operational investments as appropriate

Qualifications

• 5+ years of experience in Operational Excellence, Process Improvement, Lean/CI, or related leadership roles
• Strong understanding of Lean, Six Sigma, or similar methodologies (certification preferred)
• Track record of leading cross‑functional transformation efforts with measurable results
• Strong communication, coaching, and stakeholder‑engagement skills
• Experience establishing governance frameworks, KPI models, and structured performance‑management processes
• Ability to operate independently in a remote environment while driving accountability across teams

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Benefits

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.