Scheduler - Patient Access Center

Job Title

Knowledge of the health system and has the ability to schedule outpatient services offered by the health system. Strives to schedule appropriately, keeping location instructions, patient demographics, and insurance requirements in mind. Able to professionally communicate directly with patients and families, physicians, nurses, and departments to ensure the best outcome of all patient services offered and scheduled. The employee must adhere to all employee codes of conduct to ensure their actions are consistent with the mission of CHRISTUS. This position follows departmental productivity and quality control measures as set forth by management.

Responsibilities

Monitors work queue activity to ensure timely resolution

Documents all activity on the patient account and appropriately documents and gather patient demographic insurance information

Participates in staff training to increase understanding of specific payor requirements, scheduling protocols and general functionality

Adheres to productivity measures as outlined by management

Adheres to quality assurance measures as outlined by management

Maintains an understanding scheduling system within the scope of the job performed

Schedules patients appropriately based upon location instructions, patient demographics and payor requirements

Maintains strict confidentiality

Maintains an understanding of payor rules and innetwork insurances for maximum reimbursement for the organization.

Responsible for personal safety and maintaining a safe work environment.

Make sure that work area is clean and clutter free at all times.

Must be able to accurately read payor communication, eligibility and act accordingly.

Solving: Must be able to recognize discrepancies and resolve appropriately.

Position will be in regular contact with physician offices and have frequent contact with internal imaging departments.

This position is responsible using interpreter services whenever needed.

Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control

Supports and adheres to CHRISTUS Service Guarantee

Other duties as assigned to support Patient Access operations

Requirements

Education/Skills

High School Diploma

Experience

One year experience in hospital or clinic setting or a comparable position preferred.

Licenses, Registrations, or Certifications

None

Work Schedule:

5 Days - 8 Hours

Work Type:

Full Time