Collector Insurance Specialist - Remote

Collector Car Insurance Specialist We are looking for individuals to join our team as Collector Car Insurance Specialists. Our office is located in Mt Laurel, NJ and this role can be done in‑office, hybrid or fully remote from anywhere in the continental US. Collector Car Insurance Specialists and Associate Collector Car Insurance Specialists at American Collectors Insurance work directly with policy holders, agents and brokers who utilize our virtual call center for support on existing or new policies. They handle inbound inquiries, provide solutions, and document issues in CRM while multitasking in a fast‑paced, customer‑facing environment. The role requires an active Property & Casualty or Personal Lines insurance license, prior insurance experience (ideally sales and service), a passion for client interaction, strong problem‑solving skills, and the ability to thrive in a fast‑paced environment. In This Role You Will: Communicate directly with policy holders, agents, and brokers on new and existing business via phone and email Maintain underwriting integrity by adhering to company underwriting standards and philosophy Conduct risk analysis and determine eligibility Quote and bind new business and make changes to in‑force policies Answer back‑to‑back inbound calls and make outbound follow‑up calls Establish relationships and follow up with customers Provide prompt, accurate, and friendly customer service Responsibilities Demonstrate high level of responsiveness and focus on providing customers and brokers with a superior level of service Process/close the sales on new business Perform changes to in‑force policies Identify coverage comparison, program highlights and values, and effectively communicate to close the sale Complete necessary documentation quickly and efficiently Follow and adhere to underwriting compliance and service standards Conduct risk analysis and evaluate underwriting quality of applicants Evaluate application factors/details to appropriately match premium to underwriting risk Expected to be on phones 100% of the time for inbound calls and outbound follow‑up calls Create and maintain relationships with customers and brokers Build trust and credibility quickly Meet all production goals Escalate complex risks to Senior Specialists to review/evaluate Qualifications Prior insurance sales experience Active P&C or Personal Lines producer license Prior experience with CRM systems Strong critical thinking skills with the ability to analyze available information to make decisions in alignment with our risk appetite Strong verbal and written communication skills Ability to work in a fast‑paced environment and multi‑task effectively Strong ability to work independently as part of a virtual team Positive customer and quality focus Compensation $50-55k/yr – ultimate salary offered will be based on factors such as applicant experience and geographical location Benefits Health insurance (medical, dental, vision), flexible spending & health savings accounts, life insurance, retirement plan, paid time off, overtime availability, employee referral program Weekly Schedule 40‑hour work week, Monday to Friday with rotating Saturday (about 1 every 4 weeks) EEO Statement Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law. Benefits (Additional Information) We offer a comprehensive benefit package, which includes tuition reimbursement and a generous 401K match. Our rich history of outstanding results and growth allow us to focus our business plan on continued growth, new products, people development and internal career opportunities. If you enjoy working in a fast paced work environment with growth potential please apply online. Additional information on Volunteer Benefits, Paid Vacation, Medical Benefits, Educational Incentives, Family Friendly Benefits and Investment Incentives can be found at #J-18808-Ljbffr First Insurance Company Of Hawaii