Performance Improvement Mgr

Profile Remote work opportunities are available for employees in AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only. Our Department of Defense contract requires U.S. citizenship and a favorably adjudicated DOD background investigation for this position. Veterans, Reservists, Guardsmen, and military family members are encouraged to apply. Job Summary Drive process improvement across TriWest’s government healthcare contracts and operational areas. Lead enterprise‑wide Quality Improvement Projects (QIPs) focused on operational excellence, Corrective Action Request (CAR) responses, and measurable stakeholder outcomes. Act as a subject‑matter expert in Lean, Six Sigma, and continuous improvement methodologies, providing high‑level and tactical in‑house process consultation. Analyze complex operational issues and design, implement, and monitor timely, sustainable, and measurable solutions. Education & Experience – Required Bachelor’s degree in Business Administration, Management Information Systems, Engineering, Healthcare Administration, or related field. 5+ years of experience using Lean and Six Sigma to drive process improvement, operational excellence, and/or consulting in healthcare operations. 5+ years of experience managing complex projects or teams. 4+ years of experience in business analysis, process improvement, and consulting. Certified Lean or Six Sigma Black Belt. Demonstrated experience leading enterprise‑wide or cross‑functional improvement initiatives with measurable outcomes. Excellent communication, facilitation, presentation, and stakeholder management skills. Strong project management and organizational skills with the ability to manage multiple priorities in a fast‑paced environment. Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Visio, and reporting/dashboard tools. If supporting the TRICARE contract, U.S. citizenship is required. Education & Experience – Preferred Master’s degree in Business Administration, Management Information Systems, Engineering, Healthcare Administration, or related field. 10+ years of experience using Lean and Six Sigma to drive process improvement initiatives. 10+ years of experience managing complex projects or teams. 8+ years of experience in business analysis, process improvement, and consulting. Experience working in a Department of Defense (DoD) environment. Experience building internal business partnerships and providing management coaching and mentorship. Extensive experience with data management, statistical analysis, performance metrics, reporting, and presentation techniques. Certified Lean or Six Sigma Master Black Belt. Key Responsibilities Lead end‑to‑end process improvement initiatives across multiple business units and government healthcare programs. Identify operational gaps, workflow inefficiencies, compliance and quality risks, and performance barriers through data analysis and stakeholder engagement. Facilitate Root Cause Analysis, Lean, Six Sigma, Kaizen, and other continuous improvement methodologies to optimize processes and improve outcomes. Design, implement, monitor, and validate Quality Improvement Projects (QIPs) aligned with contractual requirements, organizational goals, and regulatory standards. Analyze operational, quality, and performance metrics to identify trends, root causes, and opportunities for improvement. Partner with operational leaders, compliance teams, clinical teams, and other support departments to ensure successful execution and sustainability of improvement initiatives. Monitor project timelines, deliverables, risks, and key performance indicators (KPIs) to ensure project completion. Prepare and present executive‑level reports, business cases, and performance updates to leadership. Drive a culture of continuous improvement, accountability, innovation, and operational excellence throughout the organization. Manage research and development of new business processes and improvement of existing processes, including process design, redesign, and system/technology implementation. Ensure appropriate identification of root causes through effective use of data analysis tools and techniques. Present findings and recommendations to senior management, including cost‑benefit analysis, risk mitigation, and action plans. Provide consulting support for a standard Quality and Performance Improvement Toolset (QPIT) for RCA and performance improvement, enabling operational leadership to resolve issues and improve performance. Coordinate special projects, strategic and operational planning initiatives, and reporting. Protect confidentiality of strategic business data and support business development activities through research, proposal development, and process definition. Competencies Coaching / Training / Mentoring: Actively foster actions required for desired business outcomes through ongoing constructive feedback. Communication / People Skills: Influence or persuade others under positive or negative circumstances, listen critically, collaborate across styles, and translate complex analysis into clear business terms. Confident and composed communicator with experience presenting and facilitating at all leadership levels. Computer Literacy: Manage large volumes of complex information, communicate clearly, and draw sound conclusions. Coping / Flexibility: Adapt to a variety of situations while maintaining purpose and a mature problem‑solving approach. Creativity / Innovation: Develop unique and novel solutions to problems and view change as necessary. Independent Thinking / Self‑Initiative: Critical thinker who focuses on high‑impact outcomes and pursues resources without direction. Information Management: Efficiently handle large amounts of complex information, communicate clearly, and draw sound conclusions. Multi‑Tasking / Time Management: Prioritize and manage multiple concurrent initiatives to meet changing deadlines and requirements. Organizational Skills: Organize tasks, adjust to shifting priorities, and execute within time and resource constraints. Problem Solving / Analysis: Solve problems through systematic analysis of processes with sound judgment and realistic understanding of relevant issues. Team‑Building / Team Player: Influence actions and opinions of others positively and build group commitment. Working Conditions Availability to work before and after normal business hours and weekends as necessary. Work in a standard office environment and at home when appropriate, with limited travel. Extensive computer work with prolonged sitting. Department of Veterans Affairs security clearance required. Benefits Medical, Dental and Vision Coverage Paid time off 401(k) Retirement Savings Plan (with matching) Short‑term and long‑term disability, basic life, and accidental death and dismemberment insurance Tuition reimbursement Paid volunteer time Equal Employment Opportunity TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws. #J-18808-Ljbffr TriWest Healthcare Alliance