Home Care Scheduler (some Caregiving Experience Preferred), Tewksbury MA (full time or part time)

Job Description

Job Description

Benefits:

• Competitive salary
• Flexible schedule
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

About the Role

BrightStar Care is seeking a Home Care Scheduler to support our growing home care operations. This role is ideal for someone with caregiving or home care experience who enjoys coordinating care, supporting caregivers, and being a reliable point of contact for clients and families. You will play a critical role in ensuring seamless care delivery by managing schedules, handling call-outs, supporting client intake, and assisting with in-person orientations.

Key Responsibilities

• Caregiver Scheduling & Coverage
  • Schedule caregivers to meet client care needs efficiently 
  • Manage last-minute call-outs , shift changes, and emergency coverage 
  • Ensure proper staffing levels and continuity of care 
• Client Intake & Communication
  • Answer incoming calls from clients, families, and caregivers 
  • Assist with new client intake , gather information, and coordinate start of care 
  • Serve as a point of contact for day-to-day client and caregiver communication 
• Operations & Orientation Support
  • Assist with in-person caregiver orientations , including check-ins and paperwork coordination 
  • Support onboarding and scheduling for newly hired caregivers 
  • Maintain accurate documentation in scheduling and client management systems 
• Care Coordination
  • Collaborate with the Director of Nursing and management team to support care plans 
  • Help ensure smooth transitions from hospital or rehab to home care services 
  • Step in to assist with caregiving tasks when needed (preferred experience) 

Qualifications & Experience

• Previous experience in home care scheduling , caregiving, or healthcare coordination preferred 
• HHA, or some hands-on caregiving experience strongly preferred to cover call outs on need basis
• Driver's License, CPR certificate and TB test results are needed
• Strong communication and customer service skills 
• Comfortable handling a fast-paced environment and urgent staffing needs 
• Organized, detail-oriented, and dependable 
• Basic computer skills; experience with scheduling software is a plus 
• Ability to multitask and problem-solve independently 

Skills & Attributes

• Compassionate, patient, and professional demeanor 
• Strong phone etiquette and interpersonal skills 
• Proactive and solution-oriented mindset 
• Team player willing to support operations as needed 
• Ability to remain calm under pressure 

What We Offer

• Flexible work schedule (2-3 days in office)
• Paid training 
• Supportive, team-oriented work environment 
• Opportunity to grow within a respected home care organization 
• Meaningful work that makes a difference in seniors’ lives