Customer Success Manager

Gigs Recruiting, LLC

Role Overview
Own post-sale project coordination, customer success, and LPR portfolio management during COMPANY's growth phase. Transition from outgoing service manager in first 60-90 days to lead 12 active LPR projects end-to-end.

Key Responsibilities
LPR Project Management

Manage full lifecycle: contracts, permitting, site prep, installs, approvals, and close-out.
Serve as primary customer contact for status, scheduling, and issues (escalate tech to field lead).
Coordinate with Lead Field Technician; track milestones, risks, and updates for CEO/sales.

Customer Success

Drive post-sale follow-ups, onboarding, quality checks, surveys, and referrals.
Monitor renewals/recerts for named accounts.

Operations Support (First 6 Months)

Assist dispatch/scheduling; support sales quotes, calls, inventory, and tech/AI evaluations.

Success Metrics

On-time LPR delivery with compliance and customer confidence.
Smooth onboarding independence in 90 days; high satisfaction/referrals.
Efficient dispatch/sales support; proactive inventory/renewals; strong sales-ops-field alignment.

Requirements

Organized project manager with customer focus; experience in coordination, installs, or ops.
Strong communicator; tech-curious (CRM/AI a plus).
Pass background check.

Apply

Vacancy posted 5 days ago

Similar jobs that could be interesting for youBased on the Customer Success Manager in Rochester, NY vacancy

Client Success Manager
...coverage recommendations that meet each family's needs ◾Build and manage your own client portfolio with guidance from experienced... ...with an interest in finance, education, or social impact ◾Experience in leadership, customer service, or peer mentoring is a plus...
Suggested
Full time
Globe Life: Moore Organizations
Rochester, NY
5 days ago
Customer Success Sales Manager
$50k - $60k
...Job Description Job Description CUSTOMER SUCCESS SALES MANAGER At CADimensions, we believe great sales is about more than closing deals — it's about building trusted partnerships and helping customers solve real challenges. Our Customer Success Managers are at...
Suggested
Base plus commission
Immediate start
Remote work
CADimensions, Inc.
Rochester, NY
7 days ago
Client Account Executive - Growth
...the sales process. Handle objections and collaborate with Sales Managers to determine strategic sales approaches. Close ancillary... ...revenue targets. Set appropriate client expectations. Maintain customer relationship management (CRM) database. Other duties as assigned...
Suggested
Full time
Work experience placement
Worldwide
Paylocity
Pittsford, NY
2 days ago
Transportation Support Coordinator (Remote) $865$1,195 per week
$865 - $1,195 per week
...freight matches the bill (prevent wrong-load issues) Time Management Estimate realistic load/unload times Prevent... ...TONU opportunities Keep clean, accurate load notes Customer & Broker Communication Send check calls and status updates...
Suggested
Remote work
Work from home
American Logistics Authority
Rochester, NY
2 days ago
Dealer Account Manager
$60k - $130k
...North America. Our Dealer Account Managers are individuals with the vision and dedication to provide world-class customer service to our dealer partners through training... ...Hire training is provided to ensure your success in your new role. This training will...
Suggested
Base plus commission
Full time
Work experience placement
Work at office
Local area
Remote work
Flexible hours
Westlake Services
Rochester, NY
5 days ago
Client Partner Enterprise
...At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities...
Full time
T-Mobile
Rochester, NY
4 days ago
HVAC Service Project Lead
$60k - $80k
...EMCOR Services Betlem is seeking a Service Project Manager in Rochester, NY, to build and maintain strong relationships with existing service customers. This role involves overseeing account management, quoting service repairs, and coordinating with various resources...
EMCOR Services Betlem
Rochester, NY
3 days ago
Executive Support Coordinator
$46.9k - $98k
...attention to detail, and the ability to manage multiple tasks in a dynamic environment.... ...catering, and materials preparation to ensure successful event delivery Prepare and organize... ...and solve problems that arise to meet customers' expectations Maintain documents on...
Interim role
Summer holiday
Work at office
Local area
Flexible hours
Shift work
EY
Rochester, NY
4 days ago
Marketing Account Manager
...Marketing Manager Overview At Howell Studios, our people are our most valuable asset, and we see our team as family. We foster a... ...and creatively. If you have experience executing and managing successful marketing campaigns, we'd love to hear from you. Responsibilities...
Howell Studios
Rochester, NY
5 days ago
Client Service Supervisor- Mailroom & Hospitality
$62.35k - $68.7k
...activities for a specifically assigned customer account. Responsibilities include maintaining... ...and policies for the operation, managing and developing site human resources, as... ...developing and maintaining a partnership and successful working relationship with the Administrator...
Full time
For contractors
For subcontractor
Casual work
Work at office
Local area
Canon U.S.A., Inc.
Rochester, NY
4 hours ago
Client Service Coordinator
$15.39 - $19.67 per hour
...selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper... ...free. HIRING QUALIFICATIONS / COMPETENCIES Leadership Customer Focus Peer Relationships Integrity & Trust *Two Saturdays a month...
Hourly pay
Minimum wage
Full time
Temporary work
Part time
Flexible hours
Banfield
Henrietta, NY
1 day ago
Strategic Account Manager - Government
$72k - $128k
...are seeking a talented Strategic Account Manager - Government for our Rochester, NY... ...government agencies and providing high-quality customer service. Accountabilities Include:... ...duties as assigned. Requirements for Success: Associate's degree or equivalent...
Base plus commission
Work experience placement
For subcontractor
Work at office
Local area
Remote work
Flexible hours
2 days per week
3 days per week
Ronco
Rochester, NY
3 days ago
Strategic Account Manager - Healthcare
$65k - $115k
...is seeking a talented Strategic Account Manager - Healthcare for our Rochester territory... ...goals, developing and maintaining valued customer relationships, and expanding our... ...maximize sales efforts. Requirements for Success: Bachelor’s degree or equivalent relevant...
Base plus commission
Work experience placement
Local area
Flexible hours
Team Ronco Incorporated
Rochester, NY
4 days ago
Named Account Manager, SLED
$200k - $270k
...everywhere. We are currently seeking a dynamic Named Account Manager, SLED to contribute to the success of our rapidly growing business. As a Named... ...make a meaningful and lasting impact to our 660,000+ customers around the globe. Fortinet offers employees a variety...
Contract work
Worldwide
Fortinet
Rochester, NY
3 days ago
Automation Account Manager
...PURPOSE ~ The Automation Account Manager is responsible for representing SMC in all... ...activities associated with current customer and distributor account support. This position... ...SMC assets appropriately and be able to successfully calculate ROI using the RINGI process...
Work at office
SMC Corporation of America
Rochester, NY
4 days ago
Front End Service Team Supervisor
$21.5 - $34.5 per hour
...1619 1200 MARKETPLACE DR, ROCHESTER, NY, 14623, US Job Overview Front End Service associates are focused on compliance and customer service. They smile, greet and thank customers, process returns / refunds, and carry out financial transactions. Always ready to help...
Hourly pay
Minimum wage
Full time
Temporary work
Part time
Shift work
Walmart
Rochester, NY
5 days ago
Strategic Account Manager
$190k - $220k
...Administrators, Lab Directors, and Senior Management of Partner Labs. Develop... ...positive working relationships with all key customer segments, both internal and external.... ...genetics laboratory. At least 3 years of successful strategic sales or consulting experience...
Immediate start
Remote work
Worldwide
Natera
Penfield, NY
2 days ago
Service Leader
$19.65 - $21.86 per hour
...The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served... ...compensation Opportunities for advancement (80% of managers started as Crew) PAY TRANSPARENCY Below is the base pay range...
Work at office
Local area
Shift work
Chipotle Mexican Grill
Henrietta, NY
4 days ago
Senior Account Executive, Mid-Market ( NYC)
$234k - $321k
...websites and other Internet properties for customers ranging from individual bloggers to SMBs to... ...Department Account Executives, Channel Account Managers, Business Development Representatives, Solution Engineers, Customer Success, and Sales Operations - all working...
Contract work
Temporary work
Local area
Flexible hours
Cloudflare Inc
Rochester, NY
3 days ago
Senior Account Executive
$177.69k
...Connect local businesses with their ideal customers through your publication Engage with... ...authentic, community-driven content Manage your territory, sales pipeline, and publication... ..., repeatable systems to guide your success Award-winning culture – Supportive,...
Local area
Work from home
Home office
Flexible hours
The N2 Company
Rochester, NY
3 days ago
Account Executive
...distributors across major markets, our customers are offered a strong portfolio of the most... ...service and lab personnel to ensure successful customer relations. This person will consistently... ...achieve established sales goals, managed care optimization and practice growth. The...
Minimum wage
Full time
Local area
Immediate start
Night shift
EssilorLuxottica SA
Rochester, NY
5 days ago
Account Executive
$75k - $200k
...BCI within assigned sales territory. A successful Account Executive will target packaging... ...Compiling and analyzing prospective customer information within sales territory to develop... ...list. Utilizing company project management & customer engagement software (PORT, ZOHO...
Full time
Live in
Work at office
Buckeye Corrugated
Rochester, NY
4 days ago
Customer Service & E-Commerce Supervisor - Full Time
...Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service. Establishes clear expectations for balancing in-store customer service and completing online orders. Monitors in-store and online customer flow...
Full time
Whole Foods
Rochester, NY
3 days ago
Customer Service & E-Commerce Supervisor - Full Time
$16.5 - $30.2 per hour
...nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes... ...these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and...
Hourly pay
Full time
Part time
Seasonal work
Work at office
Flexible hours
Night shift
Whole Foods
Penfield, NY
3 days ago
Mid Market Account Executive
...opportunities and drive strategic discussions around Human Capital Management (HCM) initiatives for companies with 50 – 149 employees. You... ...sales training and the latest technology to set you up for success as you manage your book of business. You'll spend most of your...
Flexible hours
Automatic Data Processing
Rochester, NY
18 hours ago
Account Manager - New York
...provide stunning products with unparalleled customer service. This commitment has taken us... ...motivated and self-driven Account Managers (AM) throughout the United States. The... ...Responsibilities None To perform this job successfully, an individual must be able to perform...
Work at office
Night shift
Happy Floors
Rochester, NY
3 days ago
Named Account Manager, SLED
$200k - $270k
...We are currently seeking a dynamic Named Account Manager, SLED in Boston, MA to contribute to the success of our rapidly growing business. Named Accounts Manager... ...a meaningful and lasting impact to our 660,000+ customers around the globe. Fortinet offers employees a...
Contract work
Local area
Worldwide
Fortinet
Rochester, NY
11 hours ago
Inside Sales / Account Manager
$65k
...Description Job Title: Inside Sales / Account Manager Status: Exempt, Full-Time Reports To:... ...Account Manager is responsible for managing customer programs within a contract manufacturing environment, ensuring successful execution from quote through production and...
Full time
Contract work
Shift work
XLI Manufacturing LLC
Gates, NY
2 days ago
Account Manager
$18.2 - $18.7 per hour
...earning potential you've come to the right place, 99% of our Store Managers, District Managers and Regional Vice Presidents were promoted... ...for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account...
Hourly pay
Weekly pay
Full time
Local area
Flexible hours
Weekday work
Rent-A-Center
Rochester, NY
5 days ago
Account Executive
$100k
..., weekly commissions and monthly bonuses; Our top performers make well over a 6-figure income. To ensure your success, you will have a dedicated sales manager & support team, continued results-driven training, WHAT THE COMPENSATION PACKAGE OFFERS: UNCAPPED EARNING...
Local area
Slice Merchant Services
Gates, NY
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Success Manager. Be the first to apply!