Assistant Store Manager

Assistant Store Manager

At Ferragamo, we're more than just building a brand. We are redefining luxury fashion. Committed to evolving and innovating sustainably, we bring a unique blend of elegance and modernity that has always defined us. We make our clients feel energized, surprised, and valued. All with an unwavering passion for Italian craftsmanship.

And you're more than just joining a team. We are proud of our inspiring and engaging spirit. In each of our stores around the world, you will find passionate, positive, and empathetic colleagues creating lasting impressions for life. Together, we drive excellence and innovation, while taking responsibility for our decisions. We win together with passion. Thinking and succeeding as one team.

Let's evolve iconic and create the next exciting chapter.

About Us:

Founded in 1927 by Salvatore Ferragamo, the Group is a key player in the global luxury industry, known for its expert craftsmanship and exquisite range of shoes, leather goods, apparel, silk products and accessories. Our dynamic team, consisting of approximately 3,800 committed professionals, is based across our Florence Headquarters and regional offices around the world and also extends to around 400 directly operated stores throughout Europe, the Americas and Asia. Our creations are more than just unique and exclusive they embody the heritage and savoir-faire that are the hallmarks of our Brand. Ferragamo is certified as a Great Place to Work.

The part you will play:

We are currently looking for an Assistant Store Manager for our American Dream store.

The Assistant Store Manager will support the Store Manager in driving the store strategy to achieve the best sales performance, by understanding client desires and creating a hand-crafted 360 experience for the client.

The Responsibilities:

Inclusive Leadership:

• Be a leader, a nurturer and a natural connector with a passion for helping others grow
• Create a long-term, authentic bond with your colleagues by fostering growth, listening with respect and inclusion
• Role model best in class sales and self-leadership by playing an active role within your team, and also take action to solve problems with positive outcomes
• Empower and support your colleagues to accomplish tasks effectively and generate enthusiasm and energy to create positive team spirit
• A powerful communicator, handling your colleagues and clients with personal care and empathy.

Collaboration:

• Build and maintain relationships by instilling a sense of belonging and a positive, forward thinking mindset
• Actively engage in wider community and seek inspiration from other sectors to form a cohesive team focused on creating an energetic, exciting, innovative and approachable environment
• Support your colleagues to transform each client experience into magical moments for the client by creating a hand-crafted experience
• Be a liaison -on the sales floor -between your colleagues and the store manager to drive and achieve individual and team objectives and act as a mentor to the team by proactively offering insights, reflections, and experiences

Ownership:

• Ensure a magical client experience by taking action and ownership
• Actively contribute to the development and implementation of business action plans to enhance sales for each product category and client tier segment

Customer Centricity:

• Acting and thinking first of the employee and client relationship
• Provide excellent and specialized customer service to develop meaningful and loyal client relationships through CRM initiatives
• Being passionate about the client experience with in-depth knowledge of the desires, needs and expectations of luxury clients

Agility:

• Clearly understand company set KPI's and exhibits the ability to identify strategies to enhance performance standards
• Thinking innovatively of new ways of creating value and magic for the clients

What you will bring:

The Qualifications:

• Proficient English language skills; knowledge of second language preferred.
• Previous retail sales experience preferred, luxury retail experience a plus.
• Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents. Ability to effectively communicate with customers, peers and management. Ability to communicate on the telephone with proper etiquette.
• Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

Physical requirements:

• This position involves constant moving, talking, hearing, reaching, grabbing, standing for extended periods of time
• May occasionally involve stooping, sitting, kneeling, crouching and climbing step stools
• May occasionally involve lifting of at least 20lbs

Schedule:

• Regular and reliable attendance, normally on a 5-day-a-week
• Full time schedule (37.5 hours)
• Required to work a variety of hours, which may include mornings, evenings and weekends, based on store needs

OUR DEI COMMITMENT TO YOU:

At Ferragamo, you can play your part and express your uniqueness. We are committed to building a diverse workplace in which inclusivity is valued in all its forms gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation.

Equal Employment Opportunity Statement:

Ferragamo USA Inc. and its subsidiaries is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability, or membership in any other protected class under applicable law.

Disability Accommodation:

Ferragamo is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.