Residential Shift Supervisor

Residential Shift Supervisor

The Residential Shift Supervisor oversees shelter operations during assigned shifts, providing leadership, staff supervision, and ensuring safe, compliant daily operations. This role manages scheduling, staff coverage, client intake, crisis response, and facility oversight while enforcing all policies and procedures.

Key Responsibilities

• Supervise and assign tasks to operations staff and Residential Specialists.
• Assist with staff scheduling and coverage for absences or emergencies.
• Coordinate client placements with DHS and support intake processes.
• Respond to incidents, crises, and client concerns; complete required documentation.
• Monitor daily census, update CARES, and reconcile Metrocards weekly.
• Conduct facility inspections to ensure safety, cleanliness, and security.
• Maintain records for safety drills, inspections, and client property.
• Support delivery of program services and ensure policy compliance.

Qualifications

• High School Diploma or GED required; Bachelor’s degree preferred.
• Experience working with at-risk or homeless populations in a residential setting.
• Knowledge of crisis intervention and 24-hour facility operations.
• Strong communication, documentation, and computer skills (Microsoft Office).
• Ability to work independently, as part of a team, and maintain schedule flexibility.

Benefits:
We offer eligible employees competitive pay and access to a range of benefits and support programs based on assignment type, schedule, length of employment, and eligibility requirements, including medical, dental, vision, prescription coverage, short-term disability, 401(k), employee assistance, childcare assistance, discounts, paid holidays, and longevity bonuses. Depending on the benefit, cost may be paid by the Company, the employee, or shared between both.

EOE:
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.

#HCN