Team Lead

The Opportunity Join us at Abbott Diabetes Care (ADC) in our mission to help individuals with diabetes lead active, fulfilling lives. We’re focused on helping people manage their health more effectively and comfortably, with life-changing products that provide accurate data to drive better-informed decisions. The Team Lead is responsible for training, oversight and measuring performance of complaint investigators and receiving clerks who investigate product returned by ADC customers in the Complaints Investigation Lab. The incumbent is expected to understand all aspects of the complaints investigations processes, manage resources to meet division goals for timeliness of complaint investigations and identify opportunities for improvement and/or better efficiencies in our investigation processes. Incumbent is also responsible for monitoring the quality of the complaints investigations that are conducted. This is an onsite opportunity based out of Alameda, CA. What You’ll Work On Leads complaint investigation activities with regard to blood glucose meters. Ensure that complaints investigations are done according to procedures in a timely manner. Monitors people and processes with an eye towards improving the efficiency of the investigations that are performed. Also responsible for identifying any trends in product complaints that are found during investigations. Responsible for tracking all returned product, calibration and proper validation of all test equipment within the lab. Assists Lab Supervisor in performance evaluations as well as administrative duties. Complaints investigations are a primary focus of corporate and FDA audits. Investigations that are not conducted or documented properly could lead to an observation for ADC. The number of non-exempts for which this position provides support as a lead can vary from 5 to 20. Required Qualifications Bachelor’s degree required, or an equivalent combination of education and experience. Equivalent experience is defined as 2 to 4 years of relevant work experience in lieu of a bachelor’s degree. Minimum 2 years of previous experience with complaints investigations in a regulated environment and knowledge of the FDA/QSR regulation and ISO 13485 standard is required. Must be able to effectively lead a large staff of non-exempt employees including full-time and contract workers. Excellent communications skills are required as there may be interaction with other functions in ADC such as Customer Support, R&D, and Manufacturing. Must also be able to act autonomously and make decisions regarding the need to pursue further investigation vs. bring closure to an investigation. Preferred Qualifications An understanding of ADC products is ideal. The base pay for this position is $81,500.00 – $141,300.00 In specific locations, the pay range may vary from the range posted. Job Family / Division / Location JOB FAMILY: Operations Quality DIVISION: ADC Diabetes Care LOCATION: United States > Alameda : 1360-1380 South Loop Road

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WORK SHIFT: Standard TRAVEL: No MEDICAL SURVEILLANCE: No SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: EEO is the Law link - Espanol: About Abbott Abbott is the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Follow Us: Facebook LinkedIn YouTube Twitter #J-18808-Ljbffr Abbott Laboratories