Chief of Staff to the COO & GM of Marketplace

Role Description

The Chief of Staff to the COO exists to make that model work: not as a coordinator, but as a true operating partner who extends the COO's capacity, sharpens decision-making, and holds together a complex, fast-moving organization.

• Strategic Partnership:
  • Serve as a trusted thought partner - making every interaction with the COO more valuable.
  • Prepare the COO for high-stakes conversations - drafting and driving board presentations, executive reviews, and cross-functional negotiations.
• Operational Integration:
  • Own the operating rhythm of the COO organization, ensuring substantive and efficient monthly and quarterly business reviews.
  • Identify where alignment is breaking down and fix those issues proactively.
• Execution and Clarity:
  • Maintain a clear line of sight across key initiatives and ensure the COO has the necessary information and context.
  • Unblock cross-functional friction when it stalls important initiatives.
• Culture and Continuity:
  • Model the leadership values Upwork expects of its people.
  • Be the source of stability and continuity during transitions or periods of organizational change.

Qualifications

• 10+ years of relevant experience; MBA or equivalent strongly preferred.
• Prior Chief of Staff experience or a similar senior operating role is a plus.
• Experience in consulting, investment banking, or a high-growth tech company.

Requirements

• Ability to operate at the intersection of strategy and execution in a high-velocity environment.
• Organized in a way that instills confidence and prevents things from falling through the cracks.
• Discretion and judgment to be a confidant with sensitive information.
• Ability to think clearly under ambiguity and communicate with precision.

Benefits

• Comprehensive medical coverage for you and your family.
• Unlimited PTO.
• 401(k) plan with matching.
• 12 weeks of paid parental leave.
• Employee Stock Purchase Plan.