Customer Care Manager
American Waterworks
Full-time
Description
American Waterworks a regional leader in the foundation repair and concrete industry is looking for a Customer Care Manager to join our growing team. Our purpose is to redefine the construction industry by providing our customers with a remarkable experience. We care deeply for and strive to build a long-term relationship with each customer. At American Waterworks we also redefine for our employees. We want our employees to know that they are the most valuable to us and experience success in a way they never imagined for themselves.
What We Would Provide You
A trusting respectful and fun culture
The best tools and training to get the job done the right way
A solid pay and benefits package
A team you can be proud of
Opportunities for professional growth
Benefits
Company paid vision dental and life insurance
Health insurance and 50% employer paid premium
401(k) with company match
7 paid holidays
Accrued vacation time
What You Would Do
Lead and develop a team of customer care specialists
Monitor staff engagement ensuring that employees are engaged and fulfilled
Oversee pending leads sales and service appointment scheduling and production installation scheduling of new and existing customers
Ensure our customers have a remarkable experience with our company
Requirements
What We Need for this Role
2 year of call center or customer service management experience
Proven ability to motivate guide and direct a team to reach and exceed business goals
Strong verbal and written communication skills
Proficient computer skills
If you are natural leader who values customer service thrives on developing others and desires to be valued for what you bring to the team apply today to join us as our Customer Care Manager.
For more information about our company visit
Required Experience:
Manager
$16 - $35 per hour
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$17.35 - $24.75 per hour
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