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Customer Care Manager

Full-time

American Waterworks

Full-time

Description

American Waterworks a regional leader in the foundation repair and concrete industry is looking for a Customer Care Manager to join our growing team. Our purpose is to redefine the construction industry by providing our customers with a remarkable experience. We care deeply for and strive to build a long-term relationship with each customer. At American Waterworks we also redefine for our employees. We want our employees to know that they are the most valuable to us and experience success in a way they never imagined for themselves.

What We Would Provide You

A trusting respectful and fun culture

The best tools and training to get the job done the right way

A solid pay and benefits package

A team you can be proud of

Opportunities for professional growth

Benefits

Company paid vision dental and life insurance

Health insurance and 50% employer paid premium

401(k) with company match

7 paid holidays

Accrued vacation time

What You Would Do

Lead and develop a team of customer care specialists

Monitor staff engagement ensuring that employees are engaged and fulfilled

Oversee pending leads sales and service appointment scheduling and production installation scheduling of new and existing customers

Ensure our customers have a remarkable experience with our company

Requirements

What We Need for this Role

2 year of call center or customer service management experience

Proven ability to motivate guide and direct a team to reach and exceed business goals

Strong verbal and written communication skills

Proficient computer skills

If you are natural leader who values customer service thrives on developing others and desires to be valued for what you bring to the team apply today to join us as our Customer Care Manager.

For more information about our company visit

Required Experience:

Manager

Vacancy posted 5 days ago
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