Shift Leader

Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast‑paced, friendly environment. Since 1977, we have grown into a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. The Shift Leader leads according to Potbelly values, managing and developing associates to execute outstanding product quality and customer service, build sales, and control costs for each shift. Pay Transparency Earn between $17.25 and $17.75 plus digital tips. What’s In It For You Competitive pay! Medical, Dental & Vision Insurance Domestic Partnership Benefits Paid Parental Leave FSA and HSA with Employer Contribution Commuter Benefit Program Retirement Savings 401(k) with company match Employee Assistance Program Paid Time Off Discount Program Flexible Work Schedule Career growth opportunities If hired, you must meet and maintain all eligibility requirements to qualify What You Bring To The Table You want to delight customers with great food and good vibes You are friendly and customer service oriented You have strong written and verbal communication skills You enjoy problem‑solving You enjoy higher levels of noise from music, customers and employee traffic You love working in a fast‑paced environment You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish You can handle the heat of the kitchen – knife skills are a plus! You’re at least 18 years old A minimum of 1 year supervisory experience in a restaurant or retail environment is preferred You’re able to stand/walk for 8-9 hours or as needed You’re able to lift up to 10 pounds frequently and up to 50 pounds occasionally Illinois applicants – all IL employees are required to become food safety certified within 30 days of employment Job Duties And Functions Lead team members on shifts, including efficient assignment of tasks while providing feedback Ensure all security procedures are followed Ensure back‑of‑the‑house procedural standards are met Count drawers and follow proper daily cash handling procedures Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently Comply with health and safety standards for food, cleanliness and safety Restock food line, chips and cooler Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash Operate cash register: handle, balance and follow all cash handling procedures Effectively handle customer complaints/issues Other duties as assigned All Shift Leaders and Managers must be trained and pass a Food Safety Certification course. In Illinois, certification is required through the Illinois Department of Public Health; in all other states, certification is required through the National Restaurant Association ServSafe, National Registry of Food Safety Professionals or the National Environmental Health Association. If the certification is not passed after two attempts, the candidate will not be qualified to continue in a Shift Leader or Management capacity. Potbelly cannot guarantee tip earnings. We’re an equal‑opportunity employer. All employment decisions are based on qualifications, merit, and business need. Applications must be submitted by 07/16/2026 to be considered for this position. #J-18808-Ljbffr