Reservations Concierge

Job Description

Job Description

Company Overview:

Hiatus is an iconic Texas-based Day Spa & Med Spa with 12+ locations and 12,000+ loyal members statewide, and we’re just getting started. With strong growth plans to expand into more Texas communities, we offer a unique chance to join a company with the strength of an established brand and the energy and limitless opportunities of a startup. At Hiatus, you’ll find room to grow, learn from the best, and make your mark in an environment that strives to be the very best place in the industry to do what you love. If you’re passionate, driven, and ready to be part of the journey, we want to meet you.

Position Overview:
The Reservation Concierge (RC) is the first point of contact for our guests and plays a vital role in ensuring a seamless, welcoming, and supportive experience. The ideal candidate will have excellent communication skills, a strong customer service mindset, and the ability to manage multiple priorities with grace and professionalism. This is a hybrid role that will entail working from home using your own laptop or PC and headset. A phone will be provided.

This position reports to the Director of Operations and the Operations Manager. 

Key Responsibilities:

• Serve as the primary point of contact for guests via phone, email, and other communication channels.

• Assist guests with scheduling, rescheduling, and confirming spa and med spa appointments.

• Provide accurate information about services, memberships, promotions, and policies.

• Handle guest inquiries and resolve concerns promptly, escalating when necessary.

• Maintain a professional, warm, and welcoming demeanor at all times to reflect the Hiatus brand.

• Accurately document guest information and appointment details in the booking system.

• Collaborate with team members and management to ensure a smooth guest experience.

• Support sales efforts by recommending services, memberships, and retail products that align with guest needs.

• Uphold confidentiality and compliance with spa/med spa policies and industry standards.

Qualifications & Requirements

• Previous customer service or call center experience (hospitality, spa, or medical spa experience a plus).

• Exceptional verbal and written communication skills.

• Strong organizational and multitasking abilities.

• Proficiency with computer systems and booking software

• Ability to remain calm and professional under pressure.

• Flexible availability, including evenings and weekends.

• Passion for wellness, hospitality, and delivering a best-in-class guest experience.

• Possess a laptop or PC in good working order.

What We Offer

• Competitive pay and benefits package.

• Ongoing professional development and training opportunities.

• A supportive and positive work environment.

• Employee discounts on services and products.

• Opportunities for career advancement within our growing spa.

Join Us

At Hiatus, we believe in caring for people inside and out — our guests and our team members. If you are enthusiastic about wellness and thrive in a fast-paced, service-oriented environment, we invite you to apply and be part of our award-winning team.