Desktop Support Technician

Job Summary Our client, a leading energy provider, is seeking a Desktop Support Technician to support technology refresh and imaging initiatives while providing Tier 1 and Tier 2 technical support to end users. This role is responsible for desktop and laptop deployment, troubleshooting, hardware and software support, and delivering exceptional customer service to ensure optimal technology performance and user productivity. Core Responsibilities Support PC imaging, deployment, refresh, and lifecycle management projects Provide Tier 1 and Tier 2 technical support to employees and contractors through deskside, remote, and walk-up assistance Troubleshoot, diagnose, and resolve hardware, software, peripheral, and connectivity issues Install, configure, maintain, and support desktop and laptop systems Support Microsoft Office applications, Windows operating systems, VPN connectivity, email platforms, and proprietary business applications Perform hardware repairs, upgrades, replacements, and equipment setup activities Serve as a point of contact for technology service requests and incident resolution Document support activities and maintain accurate service records while ensuring timely resolution of user issues Required Skills/Experience (Must-Haves) Associate degree, IT certification, or equivalent combination of education and experience 1+ years of experience in PC hardware and software diagnostics, troubleshooting, and repair Experience supporting PC imaging, deployment, or technology refresh projects Proficiency administering and supporting Microsoft Windows and Microsoft Office applications Strong knowledge of desktop hardware, operating systems, software applications, peripherals, and networking technologies Experience providing technical support in a customer-facing environment Strong troubleshooting, problem-solving, and analytical skills Excellent verbal and written communication skills Preferred Skills/Experience (Nice-to-Haves) Experience supporting enterprise-level desktop environments Familiarity with ticketing and IT service management systems Experience providing remote support for distributed users Knowledge of wired and wireless network connectivity troubleshooting Experience supporting VPN and remote access technologies Exposure to hardware asset management and device inventory processes Experience working within a corporate IT support or help desk environment Industry certifications such as CompTIA A+, Microsoft, or related technical certifications Key Competencies & Behaviors Customer Service Excellence Technical Troubleshooting Expertise Problem‑Solving Mindset Effective Communication Skills Adaptability and Flexibility Attention to Detail Ownership and Accountability Team Collaboration Time Management Service‑Oriented Approach Work Environment Location: Minneapolis, MN Work Model: Onsite Compensation & Benefits Pay Range: The approximate pay range for this position is between $20.00 and $29.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums. Medical, Dental, & Vision Insurance Plans Employee‑Owned Profit Sharing (ESOP) 401K offered About KellyMitchell At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee‑owned, women‑led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment’s notice. #J-18808-Ljbffr KellyMitchell Group