Customer Service Relationship Coordinator - Toledo OH

ANTONIO SOFO & SON

Job Description

Customer Service Relationship Coordinator

We’re looking for a relationship-driven professional to join our team as a Customer Service Relationship Coordinator . In this role, you’ll take ownership of customer payment accounts while building strong, trust-based relationships that support timely and successful collections.

You’ll serve as a key connection point between our customers and sales team—guiding smooth payment processes, resolving billing concerns, and turning challenging situations into positive experiences. If you thrive on communication, problem-solving, and making a real impact on both customer satisfaction and business success, this is a great opportunity to shine.

Primary Responsibilities

Manage customer accounts and secure timely payments through proactive relationship building.
Identify overdue accounts by reviewing financial reports and reaching out to customers with empathy and professionalism.
Resolve payment issues and disputes by collaborating directly with customers and our internal sales team.
Process customer credits and adjustments to ensure accurate billing and high customer satisfaction.
Maintain detailed records of customer interactions, payment plans, and account statuses.
Support the finance team by assisting with payment processing when needed.

About You

Strong customer service and active relationship-building skills.
Effective communication and negotiation skills with a positive attitude.
Skilled in problem-solving and finding win-win solutions for payment delays.
Familiarity with office software including Microsoft Office.
Proficiency in data entry and basic numerical calculations.

Compensation and Benefits

Competitive Hourly Rate
Comprehensive Insurance Plans including Medical, Prescription, Dental, Vision, and Life Insurance
Flexible Spending Account or Health Savings Account
401k with Company Match
Paid Time Off - Vacation and Sick
Work Schedule: Monday - Friday
Employee Discount at Sofo's Italian Market

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Vacancy posted a month ago

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