Assistant Community Manager - Indigo

Job Description Summary This role supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community. Responsibilities include completing accounting and bookkeeping tasks, preparing monthly close‑out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and using the property management software to record, track, and report on all financial workings of the community. Job Description Completes the daily transactions related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables. Operates the property management software (Yardi/OneSite) and completes transactions by entering all required fields correctly, updating and backing up data to ensure system integrity. Reviews resident files and accounting records to determine unpaid and/or late fees, communicates with residents regarding outstanding balances, implements collection procedures, and enforces the lease to maximize revenue. Reviews and submits invoices from vendors, contractors, and service providers for payment, reconciles work performed or products purchased, obtains community manager approval, codes charges to appropriate Chart of Account codes, and manages communication between vendor/contractor, accounting, and the client/owner as needed. Follows the Company’s established procedures related to evictions, including proper notice, execution, and representation at court hearings and eviction proceedings. Processes resident move‑outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, and processing the disposition according to established procedures and legal requirements. Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve service issues. Acts as the on‑site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make‑ready tasks with the maintenance supervisor, and ensuring operation of the community complies with Company policies, procedures, and business practices. Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed. MAY assist or support leasing and marketing efforts by greeting prospective residents, gathering information via the Guest Card, showing ready apartments and models, closing and obtaining the lease deposit, and assisting the prospective resident in completing the rental application and credit verification. For California Only: The Assistant Community Manager or Leasing Manager must review all completed move‑in files prior to submission to the Community Manager for approval. Basic Knowledge & Qualifications Bachelor’s degree in Business Management, Communications, or related field from an accredited college or university. 1–3 years minimum of relevant experience in residence life and/or property management that demonstrates the application of community management, sales, marketing, and customer service to assist in managing the day‑to‑day operations of an apartment community, resolving customer complaints and issues, completing financial records, documents, and reports, increasing sales revenues, and coordinating team work. Understanding of lease terms and lease enforcement, including collections. Excellent written and verbal communication skills. Detail‑oriented and self‑motivated with the ability to work independently and as a collaborative member of a team. Specialized Skills All required licenses and/or certifications as required by State and Local jurisdictions. Valid driver’s license to drive a golf cart on property. Proficiency in Internet, word processing, spreadsheet, and database management programs to complete required reports and documents. Strong proficiency in using property management software (Yardi, OneSite, Entrata, etc.). Travel / Physical Demands Team members work in an office environment but may have frequent exposure to outside elements; must be able to access all exterior and interior parts of the property and amenities. Must be able to push, pull, lift, carry, or maneuver weights up to 20 pounds independently and 50 pounds with assistance. Routine local travel may be required to make bank deposits, attend training classes, or other situations necessary for the position. Rare or occasional travel may be required to attend business meetings, training programs, or other situations needed for the position. Benefits Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Paid Time Off: 15 days vacation, 4 personal days, 10 sick days, 11 paid holidays, birthday off after 1 year, and additional vacation accrued with tenure. 401(k) with Company Match up to 6% after 6 months of service. Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000. Employee Assistance Program and charitable giving program. Important Notice Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to View email address on click.appcast.io. #J-18808-Ljbffr Greystar