Lead Business Office Associate In Training

divh2Business Operations Associate Lead/h2pAs a Business Operations Associate Lead, you will mentor and guide Business Operations Associates while ensuring smooth operations across store departments. This leadership role combines team development, operational excellence, and exceptional customer service. Youll oversee critical processes such as cash management, transaction auditing, and paperwork accuracyall while fostering a positive, collaborative work environment. If youre passionate about leadership and thrive in a fast-paced setting, this is your opportunity to make an impact./ppAt CarMax, we are the nations largest retailer of used cars with stores from coast to coast, and we are still growing. Were rethinking the way people buy cars and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether youre advancing your career or growing your skillset, we are here to drive you forward./ph3Role Responsibilities/h3ulliMentor and coach Business Operations Associates, supporting their growth and training./liliServe as Manager on Duty, directing workflow, resolving transaction questions, and addressing customer concerns./liliDelegate and monitor Business Office tasks to maintain efficiency and accuracy, and assist store teams across departments, ensuring compliance with CarMax standards./liliDeliver exceptional customer service, explaining processes and answering questions clearly./liliProcess and audit paperwork for retail sales, appraisals, DMV transactions, and funding documentation./liliManage cash operations, including deposits, safe handling, and security protocols./liliFollow CarMax Environmental, Health and Safety (EHS) requirements and maintain a clean and orderly work area./li/ulh3Required Qualifications/h3ulliAbility to create a positive, team-oriented environment and resolve customer or associate issues./liliStrong delegation, follow-up, and decision-making skills using sound judgment./liliProficient in data interpretation, numeric filing systems, and intermediate PC applications (Word, Excel)./liliAbility to multi-task in a high-energy, fast-paced environment and maintain accuracy./liliEffective verbal and written communication skills for customer and associate interactions./liliCompletion of CarMax-provided training for cross-functional Business Office coverage./liliAbility to stand or walk for extended periods and lift 1520 lbs, with flexibility for nights, weekends, and holidays./li/ulpAt CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nations largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For and are committed to helping our communities thrive./ppAs an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels changesparking ideas, overcoming challenges, and shaping whats next. Join us in creating a better future for our company, our customers, and the communities we call home./ppCarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law./ppThe hourly rate for this position is:/pp$21.20 - $33.90/ppBenefits:/ppExcept as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time./ppAssociates that are considered full-time hourly or commission/incentive eligible:/pulliTo earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company./liliFor 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay./li/ulpAssociates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval./ppFor more details about benefits, please visit our CarMax Benefits website./p/div