Poolside Server - 5 O'Clock Somewhere

Job Description

Job Description

At Ko-Kwel Casino Resort, we know the best experiences start with a warm welcome. Whether you're arriving for a relaxing getaway or clocking in for your shift. Here, hospitality is personal, teamwork is real, and people genuinely look out for one another. When you join our team, you're stepping into a workplace where you can learn, grow, and take pride in creating memorable moments across the entire property. We bring energy, heart, and professionalism to everything we do, by building not only unforgettable guest experiences, but a workplace we're proud to call our own.

Be part of a team that's shaping one of the premier destinations for gaming and hospitality. A place where guests and team members alike feel right at home on Oregon's beautiful southern coast and beyond.

Why this job matters

At Ko-Kwel Casino Resort, every Guest deserves exceptional service, great food and beverage, and an experience that makes them want to return. As a server, you create a fun, welcoming, and efficient dining atmosphere by delivering accurate orders, maintaining high service standards, and building genuine connections with guests. Your sense of urgency, attention to detail, and respectful communication ensure every Guest feels valued, cared for, and excited to come back.

What you bring to the table

• Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
• Provide friendly, courteous, and personalized service to all Guests to ensure a positive dining experience.
• Guide Guests through the menu, answer questions thoroughly, suggest specific items, and share information about the venue.
• Monitor poolside areas to ensure gests are following posted pool rules and notify management or Security of any concerns.
• Accurately take and enter all orders into the POS system and deliver orders correctly and promptly.
• Perform final quality checks on food and beverages before delivering them to Guests.
• Provide food and beverage service to guests in the pool and cabana areas in a timely and professional manner.
• Practice full hands in/full hands out to maintain service efficiency.
• Communicate and build rapport with Guests, learning names when possible to create a welcoming environment.
• Handle Guest complaints appropriately and notify a Manager when necessary.
• Follow all proper cash handling procedures and responsible alcohol service standards.
• Ensure poolside and cabana areas remain clean, organized, and stocked throughout the shift.
• Maintain service stations and complete all assigned side work, opening, running, and closing duties.
• Scrape, rack, and stack dishes and glassware properly in the dish area.
• Assist in training new Staff Members when applicable.
• Ensure a harassment-free environment through proper conduct.
• Use respectful language with Guests, Staff Members, and Managers at all times.
• Respond appropriately and remain calm in emergency situations.
• Notify Manager/Supervisor of low inventory.
• Understand, comply with, and enforce all company policies and procedures.
• Understand and utilize all safety and sanitation practices as defined in the safety program; report any accidents.
• Jump in where needed to support the team and keep things running (Other duties as assigned)

Must-haves, nice-to-haves, and maybe some bonus points

• High school degree or GED preferred.
• One (1) to two (2) years serving in high volume Food and Beverage environment; or equivalent combination of education and experience.
• Good reading, writing, and mathematical and communication skills.
• Able to interact professionally with other departments and outside contacts.
• Able to complete heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
• Good judgement and decision-making abilities.
• Health permit/food safety and Alcohol Awareness. Team member required to obtain cards individually and provide proof of possession prior to first day of employment subject to local US laws.
• Must pass and remain in compliance with Coquille Gaming Commission background check and drug free workplace policies.

Physical stuff to know

We've included the typical physical parts of the job here. If you need an accommodation to do the work, just let us know-we're here to support you. This job keeps you moving-expect to spend your shift standing, walking, reaching, bending, and sometimes climbing stairs. You'll lift, push, or carry loads up to 35 pounds regularly, and occasionally up to 50 pounds. Balance and stamina are important, especially on busy mornings or slippery floors. Clear vision, good hearing, and calm focus under pressure help keep you and our Guests safe. Weekend, holiday, and evening shifts are part of the rhythm here. This is a quick summary of the main duties and requirements-it might not cover everything you could be asked to do.

Ko-Kwel Casino Resort is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.