Retail Assistant - Pro Shop / Boutique

Job PostingThe Village Health Clubs and Spas are premier healthy lifestyle clubs where we encourage and foster a work life balance and healthy living. We offer a fun environment designed to promote health and wellness for members and employees alike. Our uniquely social culture makes us a great choice for employees who want to share their passion for health and fitness.We offer beautiful facilities, state-of-the-art equipment, and dynamic programming, but what really sets us apart is our team of positive, friendly staff at each location. Our employees encourage one another, working together to create a comfortable, welcoming atmosphere for everyone we encounter.Our culture statement gets right to the point: "As one we have fun and get it done!" Join our team today and experience the Village Way for yourself.The ideal candidate will be:Organized and a problem solverConfident in initiating creative merchandisingEnjoys being part of a teamIs enthusiastic about building relationships with our membersStrong background is sales and customer serviceTo learn more about what the Village offers visit the career page at and visit the culture and benefits page for more info!Must be able to work at least 3 times a weekJob Summary: To assist Retail Manager with retail and pro shop operations. Also, to exceed guest and guest expectations by being enthusiastic and helpful and to create a welcome home atmosphere for members and guests.Summary Of Essential Functions:Attract and Retain members by consistently providing excellent customer servicePresents a professional, positive image that reflects well on the organization.Be knowledgeable about all retail services and productsResponsible for handling and recording cash and non-cash transactions, special orders and follow up on guest/member phone callsProvide exceptional customer/guest service and act in a friendly/helpful manner at all times.Maintain retail floor in a clean, organized and efficient manner ensuring retail is always staged for maximum buyer impact. Also, clean, dust shelves as well as merchandise as neededDisplay merchandise in a pleasing, well-organized mannerCommunicate customer feedback to Retail DirectorAssist in developing and maintaining consistent front desk retail proceduresCompile and maintain invoices and correspondence for Retail DirectorCoordinate customer returns and exchangesVerify orders, quantity and quality of stock received and prepare merchandise for the floorFacilitate monthly inventory spot checks on specific merchandise as well as mandatory quarterly inventoriesAssist and coordinate with special events and other additional duties as neededMay be required to work evenings and weekends as neededRequired to maintain a physical presence within the Village to perform assigned dutiesKnowledge/Skills Required:Outstanding customer/guest service/ skills with a friendly, enthusiastic, and helpful demeanor.Ability to work independently and take initiativeStrong attention to detailStrong organizational and multi-tasking skillsStrong verbal communication skillsMust be 18 years or older and have high diploma or GEDMust be proficient in Microsoft Office Suite and possess data entry skillsMust have schedule flexibilityMay be required to work evenings and weekends as neededRequired to maintain a physical presence within the Village to perform assigned dutiesMust be available for last day of each month for inventoryObtain CPR certification within 30 days of hire through Company trainingMust be able to successfully pass background checkKnowledge/Skills Preferred:Prior Retail experienceRequired Abilities:Physical Activity: This position requires daily standing for long periods of time, walking, lifting, grasping, bending, kneeling, raising arms overhead to perform inventory and climbing a step stool. Sitting in a chair or on the floor for some periods of time. Substantial repetitive movements (motions) of the wrists, hands, and/or fingers. Expressing or exchanging ideas by means of the spoken word. Involved in activities where one must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Perceiving the nature of sounds at normal speaking levels with or without correction. Requires the ability to receive detailed information through written and oral communication.Physical Requirement: Must be able to lift at least 15 pounds on a regular and continuing basis and occasionally heavy lifting up to 40 pounds to lift, carry, push, and/or pull moderate to heavy amounts of weight and to operate assigned equipment.Visual Requirement: This position requires close visual acuity to perform activities such as: assessing physical fitness progress and form of clients, members and employees. Preparing and analyzing data and figures, transcribing, viewing computer monitors and extensive reading.Working Conditions: Work is performed in an indoor and occasionally outdoor environment. Possible exposure to noise, dust, grease, fumes, mechanical and electrical hazards, and extreme warm temperature conditions typical to retail, health club and spa environments.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.