Human Resources Risk Analyst

Under general supervision of the Assistant Director of Human Resources, the Risk Management Analyst is responsible for assisting with the administration of the Town’s risk management and loss prevention programs by supporting claims management activities, conducting risk assessments, monitoring loss trends, coordinating safety initiatives, maintaining program records, processing and analyzing claims, administering workers’ compensation and safety programs and recommending measures to reduce workplace injuries, property and auto damage, and liability exposure. In addition, this position serves as a primary point of contact for claimants, employees, and the public by responding to inquiries, explaining claims processes, providing status updates, and facilitating resolution of concerns and complaints. Responsibilities Coordinate workers’ compensation return-to-work programs, including but not limited to communication with employee, supervisors, medical providers, third party administrators, and insurance carriers to facilitate timely and safe return-to-work efforts. Investigate, and analyze claims, incidents, accidents, and loss data to identify trends, determine root causes, evaluate financial impacts, and recommend corrective actions and risk mitigation strategies to reduce organizational exposure. Coordinate and attend Safety Committee meetings; review and investigate workplace accidents, injuries, and safety incidents; collaborate with departments regarding corrective action and when appropriate, disciplinary recommendations related to safety violations or failure to comply with established Town policies. Maintain accurate claim tracking spreadsheets, databases, and records; monitor claim status and outcomes; and prepare reports on claim activity, trends, and costs. Coordinate and assist with audits, renewals and reporting requirements; maintain audit records and supporting documentation; prepare reports related to injuries, claims, exposures, and losses. Assist the administration and management of the risk program by processing and analyzing property and casualty claims through submitting, tracking, and monitoring claims related to workers’ compensation, liability, property, auto and safety to ensure timely and accurate claim reporting, and depositing monies received for replacement and/or repair. Assist with asset and insurance program management by performing annual physical audits, maintaining schedules, and ensuring proper limits of coverage. Assist with the development, implementation, and maintenance of safety policies, and procedures; develop, coordinate, and conduct training programs designed to reduce workplace injuries, prevent losses, and ensure regulatory compliance. Conduct safety, risk, and workers’ compensation related training for employees, supervisors and safety committee members, and maintain training records. Assist with assets and insurance program management by performing annual physical audits, maintaining schedules, and ensuring proper limits of coverage. Perform other special projects and duties as assigned. Minimum Qualifications Associate’s degree from an accredited college or university in Business Administration or a related field and two (2) years of progressively responsible experience in risk management, training and safety, or a related field. or Any combination of related education, experience, certifications, specialized training, and licenses that enables successful performance of the essential functions of the job. Physical Abilities The physical abilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks involve extended periods of time at a keyboard or workstation. Tasks involve extended standing while delivering training programs. Some tasks require visual and sound perception and discrimination and oral communications ability. Must be able to see, hear, talk, and write. * Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Desired Qualifications Associate in Risk Management (ARM) Certification Municipal personnel work experience is preferred. Knowledge/ Skills / Abilities Knowledge of risk management practices and procedures in the areas of workers’ compensation, property/casualty claims, loss control, commercial property/casualty insurance underwriting or coverage analysis. Ability to understand and interpret laws, rules and regulations pertaining to risk management. Ability to review contract documentation for discrepancies and conformance to standards. Ability to track funding and expenditures of insurance budget and contracts. Ability to communicate effectively and clearly, both orally and in writing. Ability to identify problems and propose solutions in a timely manner. Ability to gather and analyze data and draw conclusions and present data and other information in a clear and logical manner. Ability to build professional relationships with internal staff and customers. Skill in resolving customer complaints and concerns. Skill in completing risk investigations for the adjustment and evaluation of insurance claims. Proficiency in the use of computers and knowledge of computer applications including Microsoft Excel, PowerPoint, and Word. Excellent organizational skills, including the ability to prioritize projects and meet established or anticipated deadlines. Highly detailed and results oriented with a strong work ethic, sense of urgency and passion for delivering solutions. Proven ability to collaborate and work in a cross functional team environment. Ability to adapt to changing organizational and operational needs. Must be able to exercise good judgment; work well under pressure and stress; handle multiple tasks with minimal supervision; prioritize and organize work assignments; always maintain a friendly demeanor and maintain confidentiality of confidential matters. #J-18808-Ljbffr Town-of-Flower-Moun