Senior Engineering Manager - Reliability Engineering & Enablement

Role Description

The Senior Engineering Manager role in Platform RE and Enablement is a critical strategic requirement for the Engineering Experience Org to safeguard product investments. This leader will be directly accountable for defining and defending strict platform Service Level Objectives (SLOs), ensuring enterprise stability without sacrificing speed to value of feature delivery. They will mature our incident response capabilities in partnership with Enterprise RE by implementing SRE practices to aggressively drive down MTTR and Mean Time to Detect and Respond (MDDR). Beyond operational resilience, this role establishes robust internal customer success function, bridging self-service tools with full-service enablement to drive seamless platform adoption across all PDLC personas including engineering, product and UX. Ultimately, approving this requisition will protect the enterprise from costly downtime while maximizing the productivity and efficiency of our engineering workforce.

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Mastery of an object oriented programming language (preferably Java).

Requirements

• 6-8 years of relevant work experience.
• Ideally a background in networking, operating systems like Kubernetes, cloud environments.
• Strong Communication skills – ability to handle escalations, can clearly describe a business problem and walk through remediation.
• Proficient in effective troubleshooting and issue resolution techniques.
• Proficient in effective system monitoring and log analysis techniques.
• Capable of understanding complicated systems quickly.
• Proficiency in guiding more junior team members through Software Engineering fundamentals in a professional setting.
• Proficient managing and growing team members in a professional setting.
• Proficient balancing workloads across teams.
• Vendor management – will work on millions of dollars’ worth of contracts.
• Proven track record of supporting an SLO for a large enterprise.
• Experience with translating high level strategy to tactical execution.

Benefits

• Typically requires overnight travel 5% to 20% of the time.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about.
• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Company Description

The pay range for this position is between $170,000.00 - $280,000.00.