Eligibility Technician 2

Eligibility Technician 2

This individual position is exempt from the hiring freeze. Qualified applicants are encouraged to apply. Effective July 1, 2026, the wage for this position increased by 3%. The wage listed in this job posting reflects the increase.

Welcome to the Department of Health. We'd be delighted to have you join our team. If you envision yourself in this role and are ready to start an exciting career with us, apply today. This position is open to Alaskan residents only. Please check out the residency definition to determine if you qualify. We invite you to watch our "Welcome to DPA" video here.

These positions are currently located in Anchorage and Juneau. These positions may be in Anchorage, Fairbanks, Juneau, Kenai, Ketchikan, or Wasilla, depending upon the location of the most qualified candidate.

What you will be doing: As an Eligibility Technician 2 (ET2) in the Long-Term Care Unit, you will undergo formal training on various programs managed by the Division. As an ET2, you will be expected to demonstrate extensive knowledge, proficiency, and the ability to work independently and efficiently while managing a diverse and sizable caseload under general supervision. You will develop expertise in program policies, enabling you to make independent, complex eligibility decisions and apply your understanding of multiple program manuals to ensure eligibility criteria are met across various programs.

The Division of Public Assistance (DPA) is dedicated to supporting Alaskans in need by providing basic living assistance and promoting self-sufficiency. We treat individuals and families with respect and strive to help them achieve higher levels of independence while valuing their cultural, geographic, and economic diversity. We are responsible managers of the public programs that we are entrusted with. We aim to achieve success by focusing on continuous improvement.

The benefits of joining our team: The Division of Public Assistance is devoted to developing and sustaining a quality workforce by providing staff training and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to assist you in your future career goals. We believe in your career growth and advancement opportunities. We provide a competitive benefit package, flexible work schedules, and job stability.

The working environment you can expect: The work location will be determined based on the location of the most qualified candidate. This position is part of a statewide eligibility team within the Long-Term Care Unit, located in Public Assistance offices across Alaska. You will collaborate with a team of highly trained staff who uphold the agency's mission and values in an environment built on mutual trust and respect. Joining our team offers a unique and fulfilling experience, providing both challenges and rewards as we work toward creating a more modern and adaptable system to better serve Alaskans.

Who we are looking for: The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:

• Eligibility Determinations: Knowledge of federal and/or state government or public assistance benefit regulations, policies, and procedures is required to evaluate financial, personal, medical, and household information to determine program eligibility, authorize benefits, and maintain case records within mandatory timeframes.
• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
• Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Oral and Written Communication: Expresses information to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Minimum qualifications: One year of entry-level experience as an Eligibility Technician 1 with the State of Alaska; OR one year performing similar work that developed knowledge and skills in applying program requirements and working with client customers in stressful situations. Substitution: Post-secondary education in such fields as sociology, social work, psychology, counseling, human services, vocational rehabilitation, developmental disabilities, behavioral sciences, business, public administration, or accounting may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month).

At the time of the interview, please provide the following:

1. Three (3) professional references, whom we may contact by phone, are required. One (1) of these references must be your current or most recent supervisor, if not already provided in the application.
2. Current performance evaluation, if available.
3. A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to support that you meet the minimum qualifications and competencies if not already provided in the application.

For specific information in reference to the position, feel free to contact the hiring manager at Calvin Williams / Eligibility Office Manager 2 Email: View email address on click.appcast.io